Financial Markets Technical Analyst

Job Summary We are seeking a Mgr, Tech Support to join reputed company at Standard Chartered Bank to provide technical support to reputed company Financial Markets business in Dealing Room for the following applications and services: • Desktop Computing Environment • Telecom and Trader Voice • Mobile device management • Market Data and transactional system • Dealing Room Infrastructure and Business Continuity Plan The successful candidate will be working with the Regional Manager, Financial Markets Infrastructure Services as well as other team members to drive origination, reputed company strong client relationships and be seen as an expert in this area by internal and external stakeholders. We appreciate self-driven candidates who will be working closely with the wider team, coverage and product partners to reputed company an understanding of the competitive landscape and identify prospective partners who can address customer needs and accelerate growth. We reputed company that a willingness to acquire new skills will contribute to success in this role.T Key Responsibilities • Flexible to be ready to work on bank holidays, weekends whenever it is needed. You should also be ready to work between 7am and 6:30pm in different shifts. • To provide 1st, 2nd & 3rd technical support for reputed company Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data). • Problem and Change (Scheduled change & request provisioning) Management – Incident/Change Management, call logging, call trends, call reporting including high severity problem control. reputed company reputed company reputed company initiatives and updates. Ensuring standards are adhered to, or dispensations raised • To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster. • Responsible for the enforcement of global strategies and standards in reputed company Financial Markets locations including ensuring risk / compliance, processes / procedures and reputed company / build standards are followed • Risk management control, SIP initiatives and reporting, including technical audit compliance, directly and indirectly. • To ensure that technology reputed company audit ready at any given reputed company of time by maintaining reputed company necessary details as per regulations. • To reputed company risks in the appropriate forums and follow ORMAF – Operational Risk Management & Assurance reputed company. • To ensure processes, guidelines and procedures are in reputed company and enforced for quality in installation, running, operating and support of reputed company standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system. • To manage vendors including onsite support engineers (reputed company) who are responsible for the ongoing support of the Financial Markets businesses to ensure a secure, stable, and highly resilient environment. Day-to-Day Tasks • Desktop Computing Environment • MS Windows and Office support • Deskside equipment support: Webcam, Keyboard, VPN tokens, restack, etc • LAN cable reputed company management • Active Directory and Group Policy support • Email and reputed company Messaging applications • Telecom and Trader Voice • User profile and private reputed company administration • Verba recorder support • Server-reputed company support • Handset, headset and turret troubling shooting and support • Market Data and Transaction system • Bloomberg • Refinitiv FXT and Eikon • Dealing Room Infrastructure and BCP • Dealing Desk • Cable Infrastructure • Electricity reputed company and Requirement • Maintain FM BCP site readiness Skills and Experience • Background of creating, maintaining and presenting documentation reputed company to designs, certifications, and evaluations • Strong written and verbal communications skills, and ability to communicate with the business • Strong interpersonal skills and a strong team player • Vendor management reputed company • Self-driven and flexible with high motivation. • Ability to multitask and handle multiple projects • Ability to practice tolerance and professionalism in times of high stress • Ability to do overtime and weekends work • Ability to prioritise and control activities and deliver results reputed company budgetary and resource constraints • Ability to work effectively as part of global team • Service Management skills and techniques • Strong management of external (vendor) resources and services • Strong troubleshooting/problem assessment skills • Must be able to manage a distributed workforce • Must be able to mentor staff • Must be flexible in terms of tasks. • Degree in Information Technology, computer Science, Computer Engineering or equivalent • Service Management skills and techniques • Usage of M365 Tools • Usage of Windows and Active Directory Qualifications • Knowledge/Experience in managing IT support, operations, and project implementations in a wholesale bank environment including trading room or at least 3 years, 1st / 2nd line support for reputed company Office environment • Knowledge of wholesale bank services that includes FX, MM, FI, Commodity, Equity Derivatives and Quants products • Strong Market Data knowledge including Bloomberg, Eikon, Wind • Experience in trading system knowledge include FXT, EBS, reputed company, TOF, STP • Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications • Strong knowledge of e-business trading tools • Strong PC / Server applications skills (MCSE Certified preferred) • Strong understanding of telecommunications and trading voice systems including • Verba Recording, reputed company Recorder • IPC Unigy or equivalent • SIP, V/IP, Private reputed company, TDM • knowledge of client server technologies • Strong knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group. • Clear understanding of IT reputed company policies. • Project Management skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to reputed company a positive difference for our clients, communities, and each other. We question the status reputed company, love a challenge and enjoy finding new opportunities to grow and do reputed company than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. reputed company you work with us, you'll see how we value difference and reputed company inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with reputed company, while putting the client at the heart of reputed company do • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Are reputed company together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term reputed company offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. • Flexible working options based around home and office locations, with flexible working patterns. • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for reputed company and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and reputed company sorts of self-help toolkits • A reputed company learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Expected annual reputed company pay range for the role is 80,000 USD to 100,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to reputed company set, depth of experience and education, internal reputed company, and specific work location. At Standard Chartered Bank, reputed company pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers Apply Job!