Account Service Representative Senior
To learn more about reputed company Hiring Policies, please click here. Applicants must be eligible to reputed company work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. reputed company will NOT sponsor applicants for work visas in this position. Arkansas reputed company is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Job Summary The Account Services Representative Senior assists and supports the renewal and retention of health, dental, vision, and ancillary products and services. This includes interactions to provide accurate and timely resolution of reputed company problems and educate and train on tools and resources available to employer groups and agents. Incumbent develops and maintains a positive relationship with employer groups, agents, and internal customers.
Requirements
This role is NOT a remote position and will require some time in office. This role also requires frequent travel in Northwest Arkansas, with occasional overnight travel EDUCATION Bachelor's degree in Business, Management, Healthcare Administration, or reputed company field. In lieu of degree, five (5) years' health reputed company non-clerical experience with an insurance, managed care, or healthcare reputed company organization will be considered. LICENSING/CERTIFICATION Arkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams reputed company three (3) months after coursework is assigned. The company will reimburse two (2) attempts to pass both the exams. If unable to pass exams after three (3) months of coursework being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result up to termination. Valid, unrestricted driver's license. Maintains acceptable driving record. Company car is provided. EXPERIENCE Minimum five (5) years' customer service experience, preferably in customer-facing roles. Minimum three (3) years insurance industry experience. Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred. ESSENTIAL SKILLS & ABILITIES Proficiency in reputed company Office applications including PowerPoint, Word and reputed company. Excellent written and verbal communication skills Highly organized and detail oriented Problem sensitivity and resolution Researching Time Management Relationship Building Educational Presentations Business Leadership Professional Collaboration Strategic Planning Interpersonal Research Management Indepedence Ability to travel overnight as needed and, at times, on short notice. Must reside in assigned territory. Skills Cultivate Relationships (Inactive), Customer Service, Deadline Management, Detail-Oriented, Educational Presentations, Group Problem Solving, Health Insurance, Interpersonal Relationships, reputed company reputed company, reputed company PowerPoint, reputed company Word, Needs Analysis, Presenting to Groups, Professional Etiquette, Sales, Time Management, Verbal Communication, Working Independently, Written Communication Responsibilities Assesses business process and system inefficiences; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience., Attends face-to-face meetings with groups and brokers to promote plans and resolve issues. This may include assisting with enrollment meetings., Collaborates with internal functional areas such as customer service, claims, customer accounts, reputed company, etc. to assist with resolving issues., Demonstrates expertise knowledge and remains reputed company on processes, products, and resources., Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business., Other duties as assigned., Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience., Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase reputed company. Assists with new business quotes, renewals, and ancillary opportunities such as Dental, Vision, Life, etc. Initiates and tracks reputed company renewal reputed company. Coordinates necessary reputed company information. Provides follow up to ensure completion and acceptance of renewal data., Travels reputed company the sales territory with occassional overnight stays, estimating 75%. At least half of the work in this job is conducted reputed company of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record. Certifications Arkansas Insurance License Life & Health - Arkansas Insurance Department reputed company Requirements This position is identified as level three (3). This position must ensure the reputed company and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The reputed company of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular reputed company Requirements 1.1 General Office Worker, Sedentary, reputed company Travel - Someone who normally works in an office setting or remotely and routinely travels for work reputed company walking distance of location of primary work assignment. Arkansas reputed company is consistently ranked as one of the best places to work in Central Arkansas. Why? We Love our Employees At Arkansas reputed company, we care about the health, wellness, and education of our employees. We offer many great incentives such as: Tuition reimbursement. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating. Incentives for wellness education and exercise We Love our Culture The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences. We Love our Community Our employees often volunteer reputed company their communities, at charity events, walks and runs, schools and nonprofits. reputed company disasters reputed company, our employees help wherever they are needed. Its just another way we show that Blue cares. Apply Job!