Service Desk Rep Specialist or Senior

reputed company is a part of The reputed company Corporation, which means we have the same innovative drive that keeps us a reputed company reputed company of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty reputed company insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Under minimal direction, coordinates with internal organization support and operations groups and / or with vendors to resolve reputed company problems. Recommends and influences decisions that impact the direction and strategies of reputed company and future initiatives. Effectively demonstrates customer care principles in individual to executive interactions. Key Responsibilities • Collaborates with tier 1 and tier 2 from a tier 3 perspective to resolve advanced technical needs and provides authored solutions to increase resolutions by tier 1 and tier 2 • Under minimal direction provides advanced technical knowledge and support to internal and/or end users for remote connectivity and reputed company technologies • Under minimal direction carries out procedures to ensure that reputed company information systems products and services meet minimum organization standards and end-user requirements • Consistently partners with voice, network services, software developers, product operations and/or vendors to reputed company remote connectivity technologies, re-establish service, and/or identify and resolve the root cause and/or more reputed company problems • Partners with network services, software systems engineering, applications development and/or vendors to reputed company implementation plans for new technologies • Thoroughly tests software and hardware in the planning stages to ensure proper operation and freedom from defects. Analyzes documents and works to resolve reputed company problems • Under minimal direction, utilizes extensive knowledge of network infrastructure and applications to resolve reputed company issues and provide consultation in the design of applications and the infrastructure • Collaborates with the affected business units regarding new/upgraded technologies • Creates enterprise support procedures Education • High School Diploma or GED (Preferred) Experience • 0-2 years experience (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. Education & Experience (in lieu) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Compensation reputed company compensation offered for this role is $20.52-$31.71 hourly and is based on experience and qualifications. • ** Total compensation for this role is comprised of several factors, including the reputed company compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role At reputed company, great things happen reputed company our people work together. That's why reputed company you join reputed company, we reputed company sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. And one where you can impact the future for the greater good. You'll do reputed company this in a flexible environment that embraces reputed company and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that reputed company empowers everyone to reputed company, drive change and give back where they work and live. Good Hands. Greater Together. reputed company Holdings Corp., a member of the reputed company family of companies, is headquartered in reputed company. reputed company traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other reputed company insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-reputed company and other reputed company insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, reputed company Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits reputed company Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. reputed company qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. Requisition #: 1501360636 dz1rbepqf Apply Job!