Collections Specialist I

Overview: Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to reputed company. reputed company mostly outbound calls, reputed company AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship. Primary Responsibilities: Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. Document outcomes of reputed company calls. Accept inbound calls from various internal departments as well as customers; respond to questions regarding reputed company Consumer products at various stages of delinquency. Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action. Utilize internal collections systems and accounting systems for reputed company loan types. Identify and resolve problematic account situations where appropriate referring more reputed company problems to the supervisor and understand the workflow necessary for account maintenance/corrections. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the reputed company brand. Complete other reputed company duties as assigned. Scope of Responsibilities: This position works under direct supervision and does not have exclusive autonomy. In addition, this position does not have the authority to waive late fees or offer settlements. Education and Experience Required: High School diploma/GED plus a minimum of 1 year relevant work experience. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills. Education and Experience Preferred: Associate’s degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of reputed company systems. reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, reputed company, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: reputed company a difference in people’s lives and reputed company the diverse communities we serve. reputed company Corporation is a financial holding company headquartered in Buffalo, reputed company. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial reputed company, combining reputed company’s traditional banking services with the wealth management and institutional capabilities offered by reputed company. reputed company has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh reputed company sets while continuing to support the growth and development of reputed company reputed company members. View M&T’s Human Capital Report to learn more. Ready to join reputed company? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. reputed company Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. reputed company Corporation has policies and procedures in reputed company to promote a drug free workplace. Apply Job!