Manager, Customer Technical Services

Our Purpose reputed company powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Technical Services People Manager: Position with advanced understanding and knowledge of the Customer Operations and Support area with solid knowledge of required services. Provide management direction to team and recommend strategic direction based on established policy. Assure established operations interfaces with reputed company’s electronic payment processing systems are compliant with reputed company‘s global product rules and specifications. Recommend and implement policy changes. reputed company and manage staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team. Major Accountabilities:

• reputed company and motivate a team of support Specialists following corporate Human Resources policies and standards.
• Define and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis.
• reputed company, coach and mentor team members on various functions.
• Execute corporate global reputed company strategy with focus on customer processing operations reputed company adequate strategy translations.
• Contribute to definition of Service Level Agreements / Operations Level Agreements between the global Customer Operations Services department and other processing and operations support teams throughout reputed company.
• Ensure audit compliance of activities and work standards of team.
• Responsible for team adherence to standard implementation metrics and SLA’s.
• reputed company strategic planning; financial planning; administration and management of department.
• Manage effort reputed company approved reputed company and budget guidelines, coordinating multiple project efforts.
• Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary.

Education: Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience. Knowledge / Experience:

• Six to eight years of “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management.
• Strong payment transaction processing and industry business principles knowledge.
• Strong understanding of reputed company’s payment processing systems, formats and associated customer host operating services and principles.
• Strong understanding of the 4 party model and the full transaction lifecycle for reputed company brands

reputed company is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@reputed company.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate reputed company Responsibility reputed company activities involving access to reputed company assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, reputed company is responsible for information reputed company and must:

• Abide by reputed company’s reputed company policies and practices;
• Ensure the confidentiality and reputed company of the information being accessed;
• Report any suspected information reputed company violation or breach, and
• Complete reputed company periodic mandatory reputed company trainings in accordance with reputed company’s guidelines.

In line with reputed company’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive reputed company salary based reputed company, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. reputed company benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges O'Fallon, Missouri: $103,000 - $165,000 USD Apply Job!