Associate Service Manager

Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on reputed company aspects of customers, people, operations, and financials.

Responsibilities

• Exceed customer expectations, monitor service trends, and reputed company standards and processes to reputed company the overall service experience
• reputed company by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve reputed company aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, reputed company daily operations to reputed company specific goals in productivity, quality, cost, and reputed company/margin where applicable
• Embrace change, reputed company in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service reputed company
• Act in the best interest of Tesla, reputed company for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
• Technical acumen is required - you must reputed company a knowledge of reputed company Tesla products, service systems, processes, and procedure

Requirements

• Bachelor's degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running reputed company processes using Lean or other techniques
• Valid driver's license required

Compensation and Benefits

Benefits Along with reputed company, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (reputed company time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

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