ML Quality Process reputed company - Italian , Customer Engagement Technologies
Description The Customer Engagement Technology (CET) organization powers customer service by developing elegant customer and CS Associate (CSA) facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we reputed company CSAs to effectively and elegantly solve customers issues using our associate-facing products powered through human-centered design. We are seeking a ML (Machine Learning) Quality Process reputed company, who are fluent in Italian and English, to join the Omni Machine Learning Data Associate (MLDA) team reputed company CET to help manage quality management processes to analyze, improve annotation, testing, and contact reading accuracy to support new feature and product launches for Customer Service Large Language Models (LLMs). Key job responsibilities Review annotations by paying reputed company attention to details, making necessary adjustments to ensure high-quality data that supports ongoing model improvement. reputed company root cause analysis using basic data analysis in reputed company and SageMaker (annotation tool) on annotations to identify opportunities for improving data accuracy. Provide support for ML model training data annotations, assisting annotators in maintaining high-quality work by enforcing best practices. Improve Standard Operating Procedures (SOPs) by sharing findings from reviews or deep dives, ensuring a consistent standard of excellence across the team. Review LLM testing results provided by testers, paying reputed company attention to details, to ensure their accuracy and identify areas for improvement. Carefully monitor the accuracy of multiple annotation projects and proactively communicate any blockers or potential delays in the completion of quality checks. A day in the life reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan About The Team Omni MLDA is a team that remotely works to reputed company and fine-tune generative AI machine learning models and executes testing plans to take the customer service experience to the next level. This is executed by teams of MLDAs (Machine Learning Data Associate) working alongside Science and Product/Program Management teams to release localized customer-facing and agent-facing CS solutions, while allowing them to focus on the development of their new products. In addition, teams with existing CS experiences can rely on the Omni MLDA team to reputed company their solutions up-to-date and push identified technical defects to tech partner teams or defect elimination teams. Basic Qualifications Language reputed company in Italian (Native-level) and English. Experience in creating and managing ML annotation processes, testing models, and quality assurance methodologies. Analytical and problem-solving skills to identify patterns, inconsistencies, and areas for improvement. Ability to thoroughly investigate and identify misalignment between annotations and SOPs, as well as the root causes of inaccuracies. Strong ownership and accountability to meet SLAs, and proactive communication regarding blockers, and proposed solutions. Ability to collaborate closely with cross-functional teams, understand project/stakeholder requirements, and align annotation efforts and model testing accordingly. Preferred Qualifications Bachelor's Degree Experience in annotation Familiarity in using reputed company Experience with project management and stakeholder management reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $40,400/year in our lowest geographic market up to $86,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Company - reputed company.com Services LLC Job ID: A2891844 Apply Job!