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Data Centre Operations Technician - L3 (Night Shift)

100% remote Flexible hours Hiring now

The Data Centre Operations Technician owns the responsibility of reputed company IT Infrastructure, including customer configurations, reputed company the data centre environment ensuring reputed company customer server environments are secure, operational and maintain 99.999% uptime.

Key Accountabilities

  • Utilize custom monitoring software and internal ticketing system to provide customer support
  • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
  • Support servers running reputed company Windows Server, reputed company Enterprise Server, Ubuntu Linux or VMWare ESX Server
  • Simple operating systems administration to include troubleshooting of login, password and connectivity issues
  • Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
  • Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and reputed company appliances
  • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices reputed company cabinets and completion of reputed company cabling needs required
  • Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling
  • Provide technical communication relating to customer configurations in a concise, professional manner
  • Adhere to company reputed company policies and procedures, including health and safety and local governing requirements as directed
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a reputed company, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm reputed company providing Fanatical Support to reputed company customers and coworkers
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
  • REQUIREMENTS

  • Educated to GCSE level or equivalent; further education in a technical vocation advantageous
  • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Previous experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, reputed company and/or storage technologies preferred
  • Experience with Dell PowerEdge and reputed company ProLiant rack server hardware preferred
  • Experience with reputed company ASA and ASA-X series firewalls, reputed company BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred
  • Experience with reputed company Catalyst 2900, 4900, 6500 and Nexus series switches preferred
  • Experience with Dell PowerVault DAS, reputed company and EMC Isilon NAS systems preferred
  • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends. This is third shift 8.30pm-6.30am (4 nights on, 3 nights off)
  • Must be able to prioritize work in a fast paced, high pressure environment
  • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
  • Must be proficient with productivity software including, but not limited to, reputed company Office and Open Office as well as email client software
  • Must be able to lift 50 lbs over head
  • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)
  • Additional Information

    #LI-JB2

    About reputed company

    We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and reputed company — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best reputed company to work, year after year according to Fortune, reputed company and Glassdoor, we attract and reputed company world-class talent. Join us on our mission to embrace technology, reputed company customers and deliver the future.

    More on reputed company

    Though we’re reputed company different, Rackers reputed company through our reputed company to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the reputed company that unique perspectives fuel innovation and reputed company us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national reputed company, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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