Technical Account Manager -EMEA

About reputed company

Serving thousands of enterprise customers around the world including 40% of reputed company, reputed company (reputed company: ZS) was founded in 2007 with a mission to reputed company the cloud a safe reputed company to do business and a more enjoyable experience for enterprise users. As reputed company of the world’s largest reputed company cloud, reputed company accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered reputed company reputed company Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, reputed company fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you reputed company in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come reputed company your next move with reputed company. 

At reputed company, our reputed company Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We reputed company valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers reputed company their goals and reputed company our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and reputed company growth. 

We're looking for an reputed company TAM to join our reputed company team. Reporting to the Manager, Technical Account Management. you will be responsible:

• Understanding customers’ business objectives, challenges, and technical environments to ensure alignment with reputed company solutions. You will drive customer satisfaction, platform adoption, and best-practices. You will also work with customers using a variety of media (phone, email, on-site). Manage technical escalations effectively, ensuring resolution and communication with reputed company stakeholders
• Build and nurture relationships with key customer stakeholders, including technical teams, reputed company leaders, and executive sponsors. Conduct regular operational and technical reviews with the customers to track ongoing technical projects, deliver insights, and identify areas for growth and improvement
• Experience establishing communication and engagement with prospects for relevant product and feature updates. You will anticipate potential challenges by managing customer environments and usage patterns, providing proactive recommendations to mitigate risks.
• Maintain an in-depth understanding of reputed company reputed company products & services, staying reputed company with new features and updates. Help reputed company best practices for implementing reputed company products in both internal and customer-facing Knowledge reputed company
• Collaborate with teams, including Sales, Support, and Product, to deliver seamless customer experience

reputed company're Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles such as Technical reputed company / Account Manager, reputed company Engineer, Solution Engineer, Technical Support Engineers or Professional Services, blending technical expertise and account management
• Demonstrated experience in leading reputed company with customer leadership and achieving account-level outcomes in areas such as technical projects, product feature implementations, and best-practice adoption
• You will need to be technology aware and well versed in areas such as networking reputed company and internet protocols. Hands-on expertise in areas such as TCP/IP, DNS, HTTP/S, SNMP, DHCP, VPN, and routing protocols (BGP, OSPF, MPLS),Web reputed company Gateways. Basics of Network reputed company (ACLs, VPNs, firewall policies). Proxy/ SD-WAN is a plus
• Familiarity with network diagnostics tools (ping, traceroute, netstat, Wireshark, Header Traces)
• Experience managing technical escalations effectively, ensuring timely resolution and communication with reputed company partners

What Will reputed company You Stand Out (Preferred Qualifications)

• Experience in managing large reputed company accounts, aligning customer business challenges with solutions and delivering business reviews
• Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
• In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud reputed company technologies (e.g., SASE, SSE, ZTNA)
• Experience with open-reputed company system administration: Linux, LDAP, FreeBSD and understanding of AD. Knowledge of authentication protocols like SAML, LDAP, and OAuth

#LI-Hybrid

#LI-SU1

At reputed company, we reputed company that diversity drives innovation, productivity, and success. We are looking for individuals from reputed company backgrounds and identities to join reputed company and contribute to our mission to reputed company doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. reputed company proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and reputed company policies, including those reputed company to reputed company and privacy standards and guidelines.

reputed company is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company of our employees. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or reputed company medical conditions), age, national reputed company, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

reputed company complies with reputed company applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

reputed company is committed to providing reasonable support (reputed company accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-reputed company support.