Product Enablement Manager
Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
Job DescriptionAs the Product Enablement Manager, you will play a crucial role in ensuring our GoToMarket teams—Sales, Customer Success, Customer Onboarding & Managed Services—are fully equipped to communicate the value of Postscript’s products effectively. You will be responsible for creating enablement programs that ensure our teams understand and can effectively communicate the value of Postscript’s features and products, and drive feature adoption. You will be the go-to expert on the Enablement team for Postscript’s features and products.
You will also manage the inbound integration request process, ensuring that integration opportunities are prioritized and executed efficiently in partnership with Solutions Engineering and Product teams.
Key Responsibilities- Serve as the Enablement team’s expert on Postscript’s products and features.
- Develop and execute strategies to ensure internal teams understand and communicate product value effectively.
- Create engaging enablement materials, including training decks and internal product documentation.
- Lead live training sessions on product features, positioning, and usage for GTM teams.
- Collaborate with Product, Marketing, and GTM Leadership to align training initiatives with feature launches.
- Partner with Solutions Engineering to identify and address enablement opportunities for GTM.
- Manage the inbound integrations request process, prioritizing based on strategic impact.
- Gather insights from teams and customers to refine enablement resources and training.
- Define and track key performance indicators (KPIs) to measure and enhance enablement effectiveness.
- Bachelor’s degree.
- 3-5 years at a SaaS company in product enablement, sales enablement, product marketing, or a related role.
- Proven ability to design and deliver impactful enablement programs for GTM teams.
- Experience taking product and technical concepts and translating them into high-quality enablement materials and training sessions.
- Skilled in stakeholder management and collaboration with people in Product, PMM, Solutions Engineering, and GTM Leadership.
- Experience with Learning Management Systems, Gong, and other training tools.
- Nice to Have: Experience in eCommerce, especially in email/SMS marketing
- Nice to Have: 1+ year in a customer facing role that required deep product expertise
What You’ll Love About Us
- Salary range of USD $110,000-$124,000 base plus significant equity (we do not have geo-based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Work from home (or wherever)
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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