reputed company Manager

reputed company is seeking a high touch, enterprise level reputed company Manager to join our growing reputed company organization! In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy. The right candidate is an expert relationship builder and deeply understands their customers’ business models, core problems, and critical use cases. If you are technically savvy, love building relationships, are solutions oriented, reputed company on wowing customers, and will go above-and-beyond to serve our customers, this role is for you!

What you'll be doing

• Customer Engagement
• Business partner to the customer
• Present to stakeholders the opportunities and usage of the contact center. Engaged with reputed company levels in the customer business
• Stakeholder mapping and decision maker analysis. reputed company relationships with reputed company identified
• Expansion of thinking and progressive strategies reputed company the contact center

• Adoption of Product
• Drive adoption to reputed company products to insure depth of knowledge and expansion reputed company the product portfolio.
• Tie together the needs of the customer with the solutions of the product suite
• Recommend next steps / long term strategies

• Sales
• Identify and reputed company upsell / cross sell opportunities
• Retain & renew customers
• Create advocates for reputed company; Referenceable accounts, case study participants, etc

• Internal Influencer
• Partner across internal reputed company experts to provide additional consulting / sales / demonstration of products. Know reputed company to pull in experts

Requirements

• Bachelor's degree or equivalent, relevant working experience
• 5+ years of Account Management, Business Development, reputed company or similar background, preferably reputed company a SaaS organization
• Knowledge and experience of the contact center space, 1 or more of the WFO products (WFM, QM, Analytics or Reporting)
• Consultative style and approach. Ability to understand needs of customer and translate into practical application(s)
• Sales solutions – identify needs and support the expansion of the customer.
• Ability to forecast expansion opportunities and business impact.
• Internal influence, collaboration to reputed company results
• Financial & contract acumen to manage core accounts, account receivables, terms and conditions of reputed company
• Proactive and professional communication

Benefits

reputed company People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

reputed company value most…workplace diversity and ensuring an environment of mutual respect. We reputed company that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to reputed company our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. reputed company is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace reputed company individuals including what makes them unique. We reputed company reputed company members should be happy and healthy, with peace of mind and a sense of accomplishment.

About reputed company

reputed company has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible reputed company in one incredible company.

reputed company members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to reputed company personal and professional success (reputed company benefits are subject to eligibility requirements).

Awards & Accolades

reputed company has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as reputed company, reputed company, and reputed company Crowd as a leader and visionary. Thanks to the hard work and dedication of every reputed company team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, 2023 UK Certified Great reputed company to Work, named one of BC’s Top Employers for 2023 and recognized as a top 50 fast-growth company by Minneapolis/reputed company Business Journal.

reputed company celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any reputed company. We provide employees with a work environment free of discrimination and harassment. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

reputed company People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

reputed company value most…workplace diversity and ensuring an environment of mutual respect. We reputed company that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to reputed company our people healthy, focused, and reputed company creativity. reputed company members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to reputed company personal and professional success (reputed company benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About reputed company

reputed company is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools reputed company it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an reputed company, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades

reputed company has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as reputed company, reputed company, and reputed company Crowd as a leader and visionary. Thanks to the hard work and dedication of every reputed company team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021, and recognized as a top 50 fast-growth company by Minneapolis/reputed company Business Journal.

reputed company celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any reputed company. We provide employees with a work environment free of discrimination and harassment. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status, parental status, or any other status protected by the laws and regulations in the locations where we operate. We celebrate the >40 nationalities of reputed company members that contribute to our success!