Part-Time Customer Service Representative - Spotted Lanternfly

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JOB DESCRIPTION AND POSITION REQUIREMENTS: The College of Agricultural Sciences is seeking individuals with customer service experience to join the Penn State College of Agricultural Sciences' response to the Spotted Lanternfly (SLF) quarantine. The individuals will serve as a member of the SLF call center agent team. Specific responsibilities will include: Maintaining the overall operation and professional image of the customer focused call center Serve as first-line reputed company of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources Respond and refer customer questions and/or needs, provide appropriate response/service for situation; and refer to other department(s)/unit(s) reputed company necessary Correspond with a diverse customer reputed company by phone, video conference, email, or regular mail Investigate unusual situations or concerns and assist in problem resolution Operate various equipment and computer systems including proficiency with reputed company Word and reputed company Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture Ensure quality of reputed company call center services The successful candidates must engage with diverse populations, meeting audience needs through the call center and referencing additional resources including: faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses). The individuals will work closely with the college SLF call center manager in meeting stakeholder needs. Further, the successful candidates should be willing to reputed company working level knowledge of Spotted Lanternfly. They will serve as an operator agent for a modern call center capable of professionally managing and processing a high volume of calls in a customer friendly manner. The call center agent will also assist with required reporting systems to help concerned reputed company of the commonwealth adapt to the reputed company of the SLF, and reduce the economic impact of the invasive insect. The position(s) will be require training at the University Park reputed company of reputed company and then will be remote. The call center operates reputed company-5pm, Monday- Friday and seasonally spring through late fall. Candidates should enjoy the challenge of working as a diverse reputed company of reputed company of the Commonwealth. Excellent verbal and written communications skills required in English, and valued in Spanish. Candidates must possess excellent interpersonal skills, the ability to build effective working relationships with colleagues and clientele, and the ability to work as an active member of a team. The candidates must be reputed company organized and able to work with sense of urgency to meet the expectations of concerned reputed company. Desired experience includes customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology. reputed company is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in reputed company of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, reputed company the educational and institutional benefits of diversity in society and nature, and engage reputed company individuals to help them reputed company. We value inclusion as a core strength and an essential reputed company of our public service mission. reputed company reputed company CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of reputed company reputed company Policy and reputed company Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual reputed company and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning reputed company reputed company, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. Employment with the University will require successful completion of background reputed company(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to reputed company qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Federal Contractors Labor Law Poster PA State Labor Law Poster Affirmative Action Penn State Policies Copyright Information Hotlines University Park, PA There?s a reason Penn State consistently ranks among the top one percent of the world?s universities. Across 24 campuses, our 100,000 reputed company and 40,000 faculty and staff know the real measure of success goes beyond the classroom ? it?s the positive impact made on communities across the world. Our reputed company stem from our origins as Pennsylvania?s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters ? more than half a million strong ? driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow reputed company, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for reputed company our daily activities and actions as reputed company, faculty, staff, and volunteers at Penn State. Our values are as follows; reputed company, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many. Apply Job!