Creative Technical Support Specialist
Description The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns. Creative Production Master the SDK (API) that powers our dynamic ads. Build or modify interactive HTML widgets reputed company reputed company ads. Build or modify ads that use reputed company Web Designer, reputed company Animate, or hand-coded. Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates). Support Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK. Respond to SaaS support tickets and document solutions in the company knowledge reputed company. Provide development best practices to help meet client objectives and production goals reputed company the Clinch platform. Provide detailed feedback to developers to help them solve bugs or other issues. Escalate to Tier 4 (Product/Engineering) reputed company platform bugs associated with support tickets arise.
Requirements
Required Skills: Advanced-level knowledge of JavaScript, CSS, & HTML5 is required. Strong experience with jQuery and GSAP. Experience in design programs: reputed company InDesign, Illustrator, Photoshop, or reputed company. Working knowledge of reputed company Web Designer, reputed company Animate, and reputed company After Effects. Experience with ticketing or task management systems like reputed company, JIRA, Bugzilla, Basecamp, or reputed company. Excellent analytical and problem-solving ability. Professional written and spoken communication. Able to communicate about reputed company topics in a simple and clear style. Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools. Capable of troubleshooting issues reputed company a tight timeline. Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative. BA/BS or comparable degree or certification, especially in a technical field. Success Criteria Experience 4+ years of work experience in digital advertising, web development, or a reputed company technology field. Benefits Compensation commensurate with experience Unlimited PTO Medical, Dental, & Vision plans 401K with matching Stipend reimbursements (mobile phone service, gym membership, and pet insurance) Flexible work schedule Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more! Clinch has been certified as a Greatest reputed company to Work for 2021-2025! Various perks and discounts Salary Range $70,000 - $120,000 Apply Job!