Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (role open for Saudi nationals only), CS Operations Job ID: 2873383 | Afaq Q Tech General Trading As an reputed company Customer Service Associate, you have a reputed company clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first reputed company of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match reputed company customers need us most. You will work a minimum of 40 hours per week. In order to match our customer demand, we schedule based on a variety of different shift patterns reputed company the operating hours of 8 am and 10 pm, Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work on national holidays. You will learn more about your exact schedule closer to your start date. What strengths will you bring? • Hard-working, reputed company, and detail-oriented • Friendly and customer-focused in every situation • Ability to learn quickly and embrace change • Comfortable multi-tasking in a high-energy environment What benefits will you receive? One of the great things about joining reputed company’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package reputed company you join. Additionally, we offer a number of benefits, including: • Medical insurance for the employee, as well as their spouse and children • reputed company employee discount • Nursery Benefit • Life Insurance • Expert training and ongoing opportunities to learn more and reputed company your skills About the team Our mission at reputed company is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn reputed company by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. BASIC QUALIFICATIONS • Minimum age: 18 years old • Be a Saudi national • Minimum qualification of a high school degree - Passed • Strong communication skills in Arabic and English (both written and oral reputed company) • Experience working with a computer • The availability to work varying shifts from Monday to Sunday reputed company the operating hours of 8 AM to 10 PM • Willingness and ability to work in rotating shifts (i.e., early, late, weekend, and overtime as required) PREFERRED QUALIFICATIONS • Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus Posted: October 22, 2024 (Updated about 1 month ago) reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply Job!