Clinical Operations Specialist (RN/LPN)
About Hone Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men (and soon women) to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values: Fight for the customer Collaborate selflessly Communicate candidly, clearly and kindly Practice calculated risk-taking Maximize joy & gratitude Execute ruthlessly Hone has been fully virtual from day one and will continue to be a remote-first employer. Our Ideal Candidate Our ideal candidate is a motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an all-in disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadershipthe ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives. The Role Hone is looking for a Clinical Operations Specialist (RN/LPN) to join our team. As someone with a clinical background, you are responsible for supporting doctors and their patients with their medical care. You will review, triage, and escalate physician and patient issues in collaboration with the customer service, clinical, and operations teams so that patients have the best experience with Hone. You must thrive in a fast-paced environment that requires excelling in an unstructured setting and using clinical judgment to make decisions. Primary Responsibilities Key responsibilities for this role include (but are not limited to) the following: Manage communications between patients and doctors and associated documentation as required, e.g. FSA-related letters, medical referrals, etc. Work with the clinical and operations team to make sure the patient receives fast resolution to any concerns. Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician requirements/tasks supporting their treatment Provide clinical feedback in response to patient inquiries involving medication, lab, side effects, and anything clinically related in collaboration with clinical operations Support physicians to ensure any patient care issues are resolved in a timely manner. Follow established protocols and processes, with an eye towards improving operational processes to provide the best patient experience. Be willing to take on additional clinical projects or responsibilities when necessary.
Qualifications
In order to qualify for this role, candidates must meet the following criteria: Licensed nurse (compact state license preferred) Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality Comfortable in a fast-paced, frequently changing environment Creative problem-solving skills with a results-driven mindset Can quickly learn new technology systems and communication tools Ability to work autonomously and collaboratively 2+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment. Very comfortable using common technology platforms (e.g. Gmail, Google Docs, Google Sheets, Google Meet) Effective and compassionate communicator (written and verbal) Must be a self-starter who looks for opportunities for improvement regularly
Compensation
Range $60,000-$70,000 annually
Benefits
Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including: A remote-first work environment Competitive compensation and equity options Health, dental, and vision insurance coverage Short-term disability coverage Flexible Spending Accounts (FSAs) We follow federal holidays and have uncapped time off Budget for the technology tools you need (laptop, monitor, and/or special software) A focus on company-sponsored activities to foster engagement (both virtual and in-person) Waived membership fees for any Hone team members utilizing Hone products These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns. We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation. Apply Job!