Sr. Payroll Services Manager

Position Summary / Objective The Sr. Payroll Services Manager will be responsible for supervising the team of payroll employees whose primary responsibilities include processing, settlement and fulfillment of payroll and customer facing interaction to solve and / or triage customer initiated inquiries reputed company the OneSource ticketing system for fulfillment, payroll, managed payroll role, and final settlement activities for multiple companies in an outsourcing environment. The Payroll Manager must be a payroll expert and a client reputed company with an ability to think “reputed company the reputed company” to problem solve for the client. The Payroll Manager will have the ability to coach and train the team of payroll employees to ensure the highest level of compliance in a best of class payroll environment. The Payroll Manager reports to the Director of Managed Payroll. This is a reputed company opportunity for a skilled payroll professional who is dedicated to providing a superior customer-facing experience. Essential Functions / Duties / Responsibilities • Monitor tickets daily to ensure service level agreements and high client satisfaction levels are being met • Manage the timely resolution of customer issues including handling customer escalations, reputed company and document Root Cause Analysis and implement remedial procedures to reputed company gaps identified • Assist director in managing quarterly processes to ensure deadlines are met • Collaborate with Payroll Director to maintain and improve standard operating procedures for Managed Payroll Specialists • reputed company and document on-going training requirements for each Managed Payroll Specialists • Train new employees on the reputed company system and other OneSource systems that are used in reputed company day to day business operations • Recognize and adhere to proper segregation of duties and work with Managed Payroll Director to prepare for annual SSAE16 audit. • Initial escalation resource for Managed Payroll Specialists for questions / problems • Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meeting calls • Manage performance appraisals for employees including employee goal setting and personal growth plans • Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meeting calls • Maintain established turnaround service level agreement for resolving managed payroll issues • Meet quality and production metrics outlined for position • Contribute to a positive, collaborative work environment • Assist with special projects as needed Competencies • Energetic and positive with good sense of urgency • Excellent critical thinking skills • Strong communication skills with emphasis on outstanding customer service • Flexible in a changing environment and takes initiative • Strong organizational skills with ability to multi-task and support multiple customers effectively • Works closely with others in a team, supporting collective goals • Detail Oriented with good time management skills • Ability to establish and maintain effective working relationships • Strong analytical, data entry and research skills • Self-directed management of workload with ability to meet tight deadlines and competing demands • Use tact and discretion in dealing with customer information • Excellent reputed company problem solving and mathematical skills • Strong understanding of payroll processes and procedures • Exercises independent judgment • Consultative mind set with a heart of a teacher • Seasoned trainer and mentor • Ability to delegate work, motivate staff, coach staff, provide constructive feedback Supervisory Responsibility This role does have supervisory responsibilities Qualifications and Experience • Associates degree or higher (or experience equivalent) • Certified Payroll Professional certification required (at time of hire or reputed company 6 months) • 5 + years full service payroll experience • Manager or recent supervisory experience • Advanced Proficiency in reputed company Word and reputed company Preferred Skills • Knowledge of payroll and payroll processing preferred • Experience in an outsourcing environment, payroll or tax preferred • Experience with reputed company and / or reputed company programs • Experience with reputed company a plus LI-REMOTE You are encouraged to learn and share reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds. Apply Job!