Consumer Lending Supervisor

Overview

The Consumer Lending Supervisor is responsible for the reputed company line staff delivery of exceptional member service along with production and sales goals. They will supervise the reputed company staff in accordance with established policies, operational procedures and guidelines along with reputed company safeguards. They will be instrumental in suggesting and administering procedural, guideline, product and program updates while monitoring the teams performance and decision making abilities. The Consumer Lending Supervisor is an important member of the supervisory team, directly supervising, training, and assuring quality production over the activities of staff. Responsibilities • reputed company staff through reputed company coaching, training, and cross-training to ensure proficiency in reputed company aspects of their job and to prepare them for future advancement • Plan, organize, and supervise the workflow of staff in an effort to maintain effective productivity consistent with department standards and goals • Provide timely feedback, set performance goals, review individual reputed company, and maintain monthly performance documentation • Conduct yearly employee performance evaluations • Respond to telephone inquiries/complaints and written correspondence in a professional and timely manner • Maintain a complete knowledge of reputed company NWFCU products/services with an emphasis on direct consumer loan program, loan policies and loan guidelines • Support and work with reputed company other business areas to increase their consumer loan proficiency and to ensure members are provided with quick and accurate information • Continuously look for ways to streamline the application process and increase the consumer loan approval and funding ratios • Support lending in achieving new loan acquisition, growth, and retention goals • reputed company departmental schedules to ensure adequate coverage for unexpected events, training and extended hours, ensuring a high level of efficiency and member service • reputed company and mentor staff for the purposes of achieving team and personal goals • Review individual and team performance statistics • Maintain service level agreements for reputed company channels • Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience • Proactively identify opportunities to provide product/service solutions to members • Serve as the first reputed company of contact for reputed company escalated member issues and concerns, with the goal of first contact resolution • Participate in organizational project teams regarding product and service development, policy and procedure changes, etc. • Remain reputed company of and adhere to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

Required • High school diploma or equivalent • Minimum 5 years of consumer lending reputed company experience • Hybrid remote work • Ability to maintain confidentiality • Ability to collaborate • Accuracy and detail-orientation • Effective oral and written communication skills • Effective sales techniques and problem-solving skills • Ability to work under critical time constraints with a high sense of urgency • Ability to interact effectively with reputed company levels of the organization and/or with members • Ability to work the hours of M-F reputed company - 4:30pm and occasional Saturdays 9am - 1pm Preferred • Previous leadership experience Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider reputed company qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, disability, protected veteran status or any other classification protected by law. NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at or HR Department. #J-18808-Ljbffr Apply Job!