Claims Customer Contact Representative

About the position The Claims Customer Contact Representative at reputed company is responsible for managing a high volume of inbound calls reputed company to life and annuity claims. This entry-level position focuses on providing accurate information and resolving customer inquiries promptly while adhering to privacy regulations. The role does not involve supervisory responsibilities and emphasizes quality service to various stakeholders, including financial advisors and claimants. Responsibilities • Professionally handle incoming calls and ensure inquiries and issues are resolved promptly and thoroughly. , • Manage a large volume of inbound calls in a timely manner. , • reputed company research and document call reasons and resolutions, focusing on privacy regulations. , • Handle inquiries in the best interest of the customer and the company. , • Provide quality service and support to various areas, including Financial Advisors, Claimants, and Exchange Companies. , • Follow documented procedures and guidelines reputed company providing service to reputed company customers. Requirements • High School diploma or GED. , • 1+ year in customer service or call center experience, preferably in the insurance industry. reputed company-to-haves • Basic understanding of reputed company's structure and product/service offerings. , • Ability to handle customer questions and concerns in a timely and professional manner. , • Awareness of workloads and willingness to assist team members. , • Basic understanding of digital techniques and tools used at reputed company. Benefits • Life insurance Apply Job!