Inbound Patient Account Services Coordinator (Remote)
Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to reputed company. In this role, a Inbound Patient Account Services Coordinator will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. We will support you by offering reputed company the tools and resources you need to be successful in a collaborative team environment. Key Responsibilities of the Inbound Patient Account Services Coordinator: reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patients journey from order to reimbursement for services. Helping patients to navigate reputed company billing and reimbursement processes to assure efficient and timely billing and reimbursement for services. Build a trusting relationship with patients by engaging in meaningful and relevant conversation. Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a sense of urgency reputed company appropriate. Accurately and consistently document each interaction in the appropriate reputed company Cycle system. Record, review, and take next steps to follow-up and resolve patient concerns. Gather and examine patient information to determine eligibility for payment plans. Meet call center metrics that include call volume and call quality. Use technology to effectively liaison with other departments across reputed company Specialty. Demonstrate an outgoing, enthusiastic, professional, and caring reputed company over the telephone. Required Qualifications: 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services. Experience with computers, including 1+ years working with reputed company Word, Outlook, and reputed company. Effective written and verbal customer service skills. Ability to work independently and on a team. Ability to offer emotional support and reputed company. Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am 8:00pm EST (Monday Friday). Preferred Qualifications: 1 year experience in healthcare billing, collections practices, and/or infusion services. 1 year experience in pharmacy billing and reimbursement. Education reputed company High-school diploma or GED required. Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 02/28/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply Job!