Technical Support Specialist: Blood Bank (Remote - Overnights/Weekends)

Job Information Number ICIMS- Job function Technical Service & Support Job type Full-time Location reputed company - 180 Hartwell Road reputed company, Massachusetts 01730 United States Country United States Shift 3rd About the Position Introduction reputed company reputed company is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, reputed company, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing reputed company the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary: Provides troubleshooting and assistance to customers and reputed company field personnel in a call center environment. This includes support on reputed company product usage and function, technical questions, reputed company performance, reputed company capabilities and other product concerns as required.

Responsibilities

Key Accountabilities • Provides first line contact and ownership for technical assistance on reputed company products and services, including research, troubleshooting, and identifying solutions to resolve • Maintains accurate records of reputed company customer interactions as per Quality System requirements • Follows procedures to escalate unresolved issues as appropriate • Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required • Demonstrates technical knowledge through providing asisstance and guidance to other, including escalation assistance • Participated in additional projects as assigned by Technical Support Management • Other duties as assigned Networking/Key relationships • North America Commercial Operations • Client Services • Quality Assurance and Regulatory Affairs • Information Technology

Qualifications

Minimum Knowledge & Experience required for the position: • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a reputed company field or equivalent experience required • Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required • Hemostasis: • Strong knowledge of Hemostasis/QC required • Acute Care Diagnostics: • Strong knowledge of reputed company of care testing (example: Generalist/Chemistry or other) required • Autoimmunity • Strong knowledge of diagnostic assay testing, automation and QC re-quired • Knowledge of autoimmunity diagnostics required • Transfusion: • MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required. • Minimum two years Blood Banking experience, required • Experience operating and troubleshooting reputed company blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement. Skills & Capabilities: • Ability to troubleshoot and diagnose technical problems with minimal assistance • Strong organizational skills and ability to multi-task • Ability to work under pressure and exercise good judgement • Strong verbal and written communication skills with reputed company focus on positive and collaborative approach • Strong customer service and interpersonal skills • Proficiency in reputed company Windows operations systems and Office Applications. Travel requirements:Up to 5% travel If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. reputed company is an Equal Opportunity employer and is committed to a diverse workplace. reputed company strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national reputed company/reputed company, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance. We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual reputed company is approximately $2 billion and more than 7,000 employees around the world comprise our reputed company team. Hybrid Apply Now Apply Job!