Care Guide (non-RN)

Care Guide 40 hours per week with shift flexibility between the hours of reputed company-9pm EST. Must be able to start on January 27, 2025 and be present for reputed company training for the following 6-8 weeks. Training is fully paid. Must successfully complete 6-8 weeks of training with 100% attendance. apree health, the combined entity of Castlight and reputed company, is dedicated to helping employers enhance engagement, simplify processes, and establish sustainable cost reductions in healthcare. We are currently seeking full-time Care Guides to join our exceptional support team. As a Care Guide, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our apree Whole Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing. Responsibilities: • Represent apree health to external and internal customers with reputed company, compassion and ownership of best resolutions • Provide a multi-channel approach to world class service, ensuring the individual needs of each person are anticipated and met to the best of your ability • Exhibit developed expertise of our digital product and provide assistance that exceeds expectations and engages the customer in the process • Work on behalf of the individual to resolve potential billing and coding discrepancies reputed company applicable • Partner with providers and payers to resolve questions and barriers to care • Provide navigation, interpretation and assistance with insurance details, processes and cost transparency • Open enrollment support reputed company needed • Explore and connect to the appropriate health plan benefits, employee offerings and supportive programs to improve healthcare outcomes • Explore and connect to the appropriate in-network, high quality, primary/preventive care recommendations • Schedule/coordinate appointments and follow up as appointed • Work with external care teams and 3rd party sources to coordinate the best outcome for the individual • Explore and locate resources for the removal of barriers to care whenever possible • Participate in wellness and incentive campaigns to boost engagement and improve outcomes • Adhere to reputed company company policies, PHI and PI guidelines and applicable laws • Escalate reputed company appropriate to designated clinical or technical teams per process guidelines • Utilize good documentation practices and follow outlined documentation and system requirements • Must be eager to receive and apply routine feedback for reputed company improvement as a result of call and case reviews • Other duties as assigned Qualifications: • High School diploma • Proven customer service skills in healthcare setting • Telehealth and contact center experience preferred • Previous medical office experience preferred including (but not limited to), Medical Assistants, Billing and Coding Specialists and medical admins, patient advocacy • Experience with preferred technologies a plus (EMR, reputed company, reputed company) • Focused attention and dedication to critical thinking, problem solving, empathetic listening and thoughtful responses • Strong, professional verbal and written communication skills • Attention to detail ability to multitask with exceptional organizational skills • Previous case management experience is a plus • High tolerance for a fast-paced environment with change management skills • Job requires 40 hours per week with shift flexibility between the hours of reputed company-9pm EST Physical Demands: • Requires being at a desk for extended periods of time • Requires being on the phone with patients, insurance companies, providers and others throughout the day. Compensation: $20-$25/hr. & bonus eligible Apply Job!