Major Incident Manager (night shift)
ALTA IT Services is a wholly owned subsidiary of reputed company, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. Major Incident Manager 100% Remote Shift Details: - Night Shift (6:00 PM - 6:00 AM) Rotating Two-Week Schedules: - Week 1 - Work: Mon-Tues, Off: Wed-Thurs, Work: Fri-Sun - Week 2 - Off: Mon-Tues, Work: Wed-Thurs, Off: Fri-Sun Weekends and Holidays: - Contractors will be expected to work every other weekend and on some holidays
Job Description
Major Incident Management is responsible for driving the coordination and recovery efforts of major outages at the client. reputed company issues impact the clients services or systems, major outages may occur, which result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored as reputed company and effectively as possible. The team actively monitors systems and services, documents and timelines recovery efforts, manages and coordinates various support team activities, and notifies business units of potential impacts and on-going recovery efforts. The team is also responsible for providing continual process improvement suggestions for the major incident management service, and monitoring for weekend change activities and military pay days. Major Responsibilities Monitors Service Desk ticket queues, system alerts, and escalation methods to identify possible trends or outages Serves as the main reputed company of contact for reputed company incident and service issue escalations directed to the Major Incident Management team Ensures that incident management processes are reputed company and effectively followed Determines the impact and reputed company of incidents based on affected customers and/or business units Communicates operational issues to respective IT management, support teams, and incident communication managers Provides outage notification and recovery effort updates to business units reputed company the Status Page Engages various support teams and resources to major incident bridges Manages and coordinates troubleshooting and recovery efforts between support teams and vendors Ensures reputed company collaboration with IT Operations Management and other areas or teams Documents initial issues, recovery activities, and resolution steps taken reputed company MIM timelines Ensures reputed company resolution and coordination of incident management activities during recovery efforts Updates and validates outage information in availability management tools for reporting and tracking purposes Makes recommendations, proposals, and suggestions for improvement reputed company the service to reduce severity and frequency of incidents Attends Post Incident Review Meetings or reviews meeting notes once the meetings conclude to ensure compliance with service improvement initiatives Attends and participates in TCABs (technical change advisory board meetings) to review, discuss, and approve or reject concerning upcoming changes or releases to the environment Coordinates, communicates, and manages Sunday Maintenance Windows for weekend scheduled activities Works with Problem Management and Change Management to resolve incidents Coordinates, communicates, and manages Military Pay reputed company activities Prepares operational status reports to IT Operations Management Updates and publishes Morning Reports Required Qualifications Bachelors Degree in a reputed company field, or the equivalent combination of education, training, and/or experience Extensive IT experience that demonstrates knowledge of hardware and infrastructure protocols used to provide services to customers Extensive IT experience in at least one of the following areas: mainframe, networking, middleware Websphere, Azure Prior experience leading incident reputed company calls from initial triage to guiding recovery efforts, maintaining a timeline and ensuring that service is restored as quickly as possible Experience in leading or supervising an IT team Demonstrated ability to reputed company others in a challenging and fast-paced large enterprise environment Strong research, analytical, and problem solving skills Strong planning, organizational, and multi-tasking skills Demonstrated ability in exercising initiative to produce desired results and reputed company objectives Ability to effectively reputed company with various levels of employees, management, and vendors Excellent interpersonal, verbal, and written communication skills Practical Incident management work experience Desired Qualifications ITIL v3 or v4 Foundations Certificate CCNA / Networking Training and Certificates Middleware Training and Certificates Azure Training and Certificates reputed company, and its divisions and subsidiaries including reputed companyé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more reputed company and economically, without compromising quality. reputed company not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, age, national reputed company, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Apply Job!