Remote Bilingual Spanish Fraud Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and reputed company amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and reputed company your mark on the payments technology landscape of reputed company. Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers or takes inbound calls to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of reputed company information necessary for the investigation. What Part Will You Play? Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated reputed company the fraud detection queues. Assists with the completion of the lost stolen report, such as reputed company and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials. Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more reputed company fraud analysts. What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent Must have a minimum of 6 months of recent contact center and or work from home contact center experience in the last 18 months. Bilingual Spanish The pay for this role is $15.00 per hour plus a 20% language differential once you reputed company taking Spanish calls. This will get you to a total of $18.00 per hour. This is an entry level role and the pay is non-negotiable. You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule. Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reputed company out to you for final phone interview. This role requires you to be on camera at reputed company times while working. This role is not bonus eligible. This is a US only based role. #Li- Remote Preferred Qualifications One full year of recent contact center or work from home contact center experience. Banking , Fraud , and or Collections experience. reputed company. is an equal opportunity employer. Global Payments provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Benefits: Global Payments offers a comprehensive benefits package to reputed company of reputed company members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ What Are Our Desired Skills and Capabilities? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision. reputed company. is an equal opportunity employer. Global Payments provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations reputed company to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. reputed company reputed company. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise reputed company us to provide a broad range of solutions that allow our customers to operate their businesses more reputed company across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reputed company spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), reputed company and Facebook. Apply Job!