Customer Support Specialist - Early Morning Shift & Weekends - Remote from India

reputed company is a reputed company where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to reputed company our reputed company of 20,000+ customers (and growing) to reputed company authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the reputed company world – Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. About the role : As a Customer Support Specialist, you’ll be an reputed company for our customers and the heart of reputed company by reputed company identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses reputed company their goal. In doing so, you’re a key player in growing reputed company.You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at reputed company times. This position requires permanent location and legal residency in India. Your working schedule: • You will be working both Saturdays and Sundays • Your 2 weekly resting days will be planned for weekdays (from Monday to Friday) • Your working hours will be scheduled in a period of the day from 03:00 to 15:00, depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift). If operational needs justify, slight variances may occur in the future. Your role at reputed company : • Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company. You serve as their reputed company at reputed company. • Teamwork: reputed company is a fast-growing, global team of ambitious, passionate, and dedicated professionals reputed company here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry. • Growth Opportunity: Frontline Support is a reputed company-row seat at reputed company things in reputed company. Members of reputed company have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles reputed company the organization. • Learning: reputed company strongly encourages learning opportunities for our teammates in an effort to reputed company individual careers and simultaneously support our clients. As reputed company’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond. What you need to succeed in this role : • Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills • reputed company in English is mandatory. Other languages such as Spanish or French are a plus • Excellent written and verbal communication skills • Familiar with ticketing tools and systems • An understanding of how CRMs systems work • Strong understanding of basic computer skills • Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders) • A curiosity to understand and troubleshoot reputed company customer inquiries • Strong sense of time management and prioritization of work • Exhibit uncompromising reputed company • Ability to multi-task across different platforms and forms of communication • Willingness to work with multiple teams in an international and multilingual remote environment Apply Job!