Remote Customer Service Representative - Must Reside in NY (Starting 1/20/2025)
Overview
Work Location: This is a remote/work from home position. Must reside in reputed company state. Compensation: $16.50/hour reputed company Start Date: Monday, January 20, 2025 Training Hours: Monday through Friday: reputed company - 5pm EST Hours of Operation (following training): Monday through Friday: 7am - 9pm EST (Monday shifts are 10 hours); Saturday: 7am - 5pm EST Please note: During Training, you will be assigned a set work schedule reputed company the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service reputed company. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home reputed company Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will: Assist customers with billing inquiries/concerns Ensure reputed company account information is accurately documented and inputted into client system Provide detailed explanations of account status and inquiries to customers Adhering to State and Federal regulations pertaining to your job duties Assist customers with delinquent accounts according to various state guidelines Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: Maintain an average Inbound Handle Time reputed company Quality Assurance goals Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications
Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with reputed company parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with reputed company applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: Broadband internet reputed company (No DSL, or Dial Up) Hard wired reputed company required (no Wi-Fi, Wi-Fi hotspots) Speed Test Results: 25 mbps download, 20 mbps upload Note: Camera requirements Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of reputed company job functions that a team member in this position may be asked to reputed company. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for reputed company individuals regardless of race, color, religion, gender, age, national reputed company, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP Apply Job!