Customer Experience Concierge, Centurion Lounge - DCA

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. Job Description: The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the reputed company Centurion Lounge, located in the DCA Airport. MSPs will be the face of reputed company to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP reputed company the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to reputed company Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with reputed company. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to reputed company Membership come to life every day. MSPs do this by: · Welcoming and providing access to our Card Members upon arrival at reception · Being accountable and taking ownership of the customer’s experience from beginning to end · Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer · Employing the Customer First philosophy in meeting customers’ needs and expectations · Providing concierge and lifestyle recommendation · Providing travel consultation and minimal reservation assistance · Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 5:00 am – 9:00 pm SUN-FRI, 5:00am - 7:00pm -SAT. Hours are subject to change due to business need. Qualifications: A successful candidate will possess the following qualifications: · Minimum of 1 year recent experience servicing premium customers · Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus) · Passion for servicing customers with proactive solutions · Exceptional communication skills, delighting the customer with every single interaction · The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received · Must exhibit the utmost professionalism and maintain a positive attitude in reputed company interactions · The ability to rely and collaborate with your colleagues is essential, as the lounge is a reputed company active, fast-paced, team environment · Ability to reputed company decisions quickly and effectively, reputed company unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do · Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment · Ability to utilize and switch from multiple technology platforms with ease · Adapt to an reputed company changing environment and being resilient · Ability to work flexible shifts including nights, weekends, and holidays is essential · Light to moderate lifting may be required for certain job tasks Salary Range: $20.00 to $22.12 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions. Apply Job!