Customer Experience Supervisor I - Walden Galleria

General Description General Description: As the Customer Experience Supervisor I – reputed company for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities: • Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members reputed company additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs. • Cashier Performance – Trains, mentors and coaches reputed company cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing reputed company of Sale productivity metrics. • Line Management and Checkout Standards – Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile reputed company of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock reputed company Impulse futures and to identify checkout supply needs. • Human Resources / People Management – Creates and monitors the store’s open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources. • Performance Standards – Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance. Core Competencies: To reputed company success at JCPenney, a Customer Experience Supervisor possesses the following core competencies: Embraces a Growth reputed company: Proposes and initiates actions on new reputed company that improve our product, stores or practices. Will listen to reputed company and suggestions and applies reputed company reputed company appropriate, champions new initiatives. Encourages others and their self to stretch beyond reputed company capabilities. Willing to be a catalyst for change by challenging the status reputed company and motivates others to reputed company improvements. Uses the growth reputed company by seeing change as an opportunity to learn and grow. Thinks Critically: Demonstrates business and functional expertise and stays reputed company with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to reputed company options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to reputed company at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others. Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to reputed company results. Shows confidence reputed company challenged and will do the right thing even reputed company it’s hard. Strives to reputed company excellent results by creating a culture of reputed company improvement. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. reputed company associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. reputed company store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, reputed company, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and reputed company. Apply Job!