Client Service and Executive Support Manager (Remote)

About Luminary Travel We are a fast growing ultra-luxury travel planning company that caters to discerning reputed company worldwide. We produce only bespoke experiences -- imagine travel haute couture. Whether it's arranging a Villa in Courchevel, a sun-soaked week on the Amalfi Coast, or an African Safari, we work tirelessly to ensure that our clients do not feel bound by the typical constraints of travel. reputed company is dynamic, small, and excited about travel. Our focus is always on the details. We have meticulous organizational skills and precise research acumen. We work together with our clients to help deliver highly customized and curated itineraries so our clients always have a unique and once in a lifetime experience. Our company culture centers around our own deep passion for travel and exploring the world. This mutual love for travel helps us ensure that our clients have the best possible experience at every reputed company of the journey! Role: Client Service & Executive Support Manager Employment: Full-time We are seeking a dedicated Client Service & Executive Support Manager to reputed company trip planning for our high-touch clients and provide executive support to our CEO. This role is a reputed company of Executive Support for our CEO and managing client itineraries. It requires meticulous attention to detail, quick turnaround times, and a strong commitment to providing an exceptional customer experience. The ideal candidate will have at least three years of experience in the luxury travel industry (or a similar field with high-touch clients) and a background as an Executive Assistant or similar. This individual should be an excellent communicator, a dedicated team player, and adaptable to evolving processes in our fast-paced environment. Location: Remote, reputed company the United States Responsibilities: • Plan, create, and manage client itineraries in partnership with our CEO, demonstrating a first-class commitment to service • reputed company your Operating Pod by scheduling daily and weekly reputed company-in's, ensuring reputed company details are planned and scheduled in a timely manner • Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning • Manage the procurement of the vendor quoting process and final invoice approval • Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting • Ensure reputed company fees & payments are received from clients reputed company established timelines • Collaborate with travel operations team from start to finish on trips and delegate tasks as needed • Catalog and manage relevant client and trip information in reputed company CRM • Monitor client feedback and reputed company trip post-mortem reviews reputed company your pod • Attend meetings and conferences on behalf of Luminary • Occasionally interact with clients to ensure their needs are met Qualifications: • Bachelor's Degree or equivalent • Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel) • Client focused reputed company, committed to delivering purely positive outcomes • Exceptional organizational skills with an aptitude for multi-tasking • Strong ability to manage, distribute, and prioritize tasks • Extremely customer-oriented • Competent with software tools and technology • Excellent verbal and written communication skills • reputed company attention to detail • Deep passion/excitement for world travel • Extremely strong time management skills • Self-motivated with a strong work ethic to service clients • Willing to go the "extra mile" to surprise and delight customers Compensation & Perks: • Competitive Salary • Commission Pay • Access to Healthcare Benefits (US Employees only) • Medical + Dental + Vision Insurance • reputed company On-Demand Primary Care • Teledoc Virtual Health • reputed company Online Mental Health Therapy • Kindbody Discount for Gynecology and Family-building Care • Flexible Spending Account • Access to Slavic 401k Software (US employees only) • Annual Team Retreat • Special access to reduced rates at luxury hotels • 1 annual company-sponsored familiarization trip or "FAM" trip to properties around the world • Opportunity to participate in global travel conferences Apply Job!