Sr. Specialized Technical Account Manager, AWS Elemental Enterprise Support

Description Specialized Technical Account Managers work hand-in-hand with Specialized Solutions Architecture (SA) teams in AWS Sales, with Specialized reputed company working to understand customer needs and design relevant media solutions. reputed company customized solutions are needed, the Specialized TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Specialized TAM is not expected to reputed company software, a software development background is valuable in helping understand reputed company customer needs and drive software solutions. Most importantly, Specialized Technical Account Managers recognize that long-term reputed company depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet reputed company of the preferred qualifications and skills listed in the job description... we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? reputed company) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. reputed company we feel supported in the workplace and at home, there’s nothing we can’t reputed company in the cloud. Key job responsibilities As a Senior Specialized TAM, You Will • Complete the onboarding and off-boarding requirements of assigned key customers • Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned • Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets • reputed company with customer project managers and technical owners to understand requirements and deliver product releases • Collaborate with Product Managers to prioritize customer requirements, advocating for the customer • Work with Engineering managers to ensure delivery of product features to meet customer requirements • reputed company, specify, and own the availability of customer test environments either at AWS Elemental HQs or at customer location • Verify implemented product features and test multi-product customer project workflows • Communicate with customers and internally across, up, and down customer organizations • Mentor junior Specialized TAMs and Engineers • Define and implement team level metrics and processes About The Team AWS Infrastructure Services (reputed company) AWS Infrastructure Services owns the design, planning, delivery, and operation of reputed company AWS global infrastructure. In other words, we’re the people who reputed company the cloud running. We support reputed company AWS data centers and reputed company of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, reputed company experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and reputed company while providing seemingly infinite reputed company at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold reputed company and empowers you to own them to completion. Basic Qualifications • 2+ years' experience using the public cloud as a developer, architect, technical program manager or implementer • A Bachelor’s Degree in Computer Science, Math, or reputed company discipline required, or equivalent work experience • 4+ years’ technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities • 2+ years' experience (and demonstrated credibility) working in a technical role reputed company a software engineering-focused business • 3+ years' experience in the Media & Entertainment market reputed company Preferred Qualifications • Ability to travel domestically up to 20-30%Excellent communication and leadership skills including facilitation, negotiation, and conflict resolutionAbility to understand and communicate business and technical needs • 4+ years’ software engineering experience • Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS) • Adaptive bitrate video streaming and delivery technologies • Experience with reputed company Web Services or other cloud providers reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our success. We reputed company recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice (https://www.reputed company.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/content/en/how-we-hire/accommodations. Company - AWS EMEA SARL (UK reputed company) Job ID: A2648065 Apply Job!