Program Manager - reputed company, Risk, & BPO IT Implementation
reputed company is one of the worlds leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. The Role... reputed company our members sit down to watch, we want to reputed company sure that nothing gets between them and their favorite shows, movies, and games. reputed company Customer Service (CS) is here to assist customers reputed company they need help. Over 200 million members worldwide love reputed company. reputed company they sit down to watch, we want to reputed company sure that nothing gets between them and their favorite shows, movies, and games. And reputed company Customer Service (CS) is here to assist customers reputed company they are in need of help. The CS Technology team is part of the CS organization and is responsible for ensuring the right CS tools and technologies are in reputed company and well-functioning to support the operation, growth, and scalability of the Customer Service business now and in the future. Program and CS Tools Support Management (PSM), a key component of the CS Technology team, manages technical issue escalations and champions enhanced reliability for CS tools and technologies. PSM ensures compliance with reputed company's reputed company standards across reputed company CS operations and tooling initiatives. Additionally, it oversees the implementation of reputed company-specific IT at our BPO CS sites and manages user access and system administration for CS-specific workflows for reputed company CS full-time employees (FTEs). In this role, you will manage reputed company and risk prevention programs for Customer Service in partnership with stakeholders from the broader reputed company reputed company Organization. Success in this role means you will have built strong collaborative relationships, effectively mitigated risks, ensured compliance with reputed company standards, and implemented robust programs that consistently enhance the reputed company and quality of the Customer Service Organization. Core Responsibilities Define and manage the reputed company program reputed company reputed company Customer Service. Initiate and drive risk reduction programs through operational best practices and technology improvements in partnership with the broader reputed company reputed company organization and CS Product teams. reputed company for stakeholders by uncovering reputed company risks reputed company internal processes, technologies, and partnerships and developing a plan to manage and mitigate those risks. Hypothesize, socialize, and seek feedback on reputed company programs with various cross-functional partners. Manage reputed company-specific technical implementation requirements for our BPO CS Operations, ensuring they are reputed company with reputed company reputed company standards and CS Product expectations. Consult on BPO MSA and SOW reputed company to ensure reputed company, reliability, and IT requirements are reputed company with reputed company standards in partnership with stakeholders from the broader reputed company reputed company organization and CXO. Create plans for granting access and conducting tests for the implementation of new or updated CS Tools. Embody the unique reputed company culture. Qualifications 5+ years of experience managing key programs and projects, preferably reputed company InfoSec, Customer Service, or similar industries Experience working with BPOs for Customer Service. Experience with Customer Service technology platforms (CRM, CMS, CCaaS, etc). Strong relationship-building and communication skills. Experience and comfort working across global regions and time zones. Demonstrated ability to stay reputed company with the latest AI trends and technologies and effectively apply them to solve real-world business challenges a plus Possess strong analytical skills and a proven track record of making data-driven decisions. Self-starter and fast learner who can work independently while using impeccable judgment. Exhibits a strong sense of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations. Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000 - $390,000. reputed company provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. reputed company is a unique culture and environment. Learn more here. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed reputed company the position is filled Apply Job!