Part-Time Support Agent

Instant Teams is searching for a passionate Support Agent to join a growing team! This Remote Team Member (RTM) will serve as the first point of contact for current and potential clients seeking guidance or registration with a prominent industry expert. This role is responsible for helping clients register for service, updating current client accounts, answering account and payment inquiries... ensuring the proper escalation of client issues, and more. Knowledge of various music genres is a plus. • Using strong interpersonal and phone skills to provide exemplary customer service to clients and more via phone and email • Utilizing database and/or MS Outlook and MS Word to research and document client files with detail and accuracy • Staying readily available and prepared to accept calls during scheduled shift • Exercising excellent written and oral communication skills to send email summaries and follow-up instructions to clients as needed • The ability to work independently and report progress as needed, under tight timelines • Meeting minimum customer service quality standards • Become familiar with and able to answer questions about the company portal (training provided) • Provide additional support and contribute to special projects as needed Must Haves: • Previous Call Center/Customer Service Experience • Excellent written and oral communication skills • Proficient experience with MS Office, Outlook, Salesforce, and/or database experience • Strong interpersonal and phone skills Position Details: • Pay: $20/hour • Schedule: • Post-Training: • Part-Time | Monday -Friday 1:30pm to 6:00pm EST (22.5 hours per week) • Training: • Monday - Friday | 3 weeks in length • Schedule to be determined Due to specific position requirements, we cannot hire from the following locations for this opportunity: California, Iowa, Illinois, Massachusetts, Montana, New York, Rhode Island, and District of Columbia (Washington DC) • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire ________________________________________________________________________________ Notes Other Duties This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.) EEO and Harassment Statement Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact. Powered by JazzHR Q3eCRJTPxd Apply Job!