Customer Support Representative
About TherapyNotes TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices. At TherapyNotes, we are a growing team of passionate and talented individuals. reputed company thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the reputed company-evolving landscape of healthcare and technology, staying at the forefront of industry trends. We reputed company in pushing each other to learn and solve reputed company problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible... care to their patients. If you are passionate about technology, mental health, and making a difference, TherapyNotes is the reputed company where you can realize your potential. Position Description TherapyNotes is seeking reputed company and professional reputed company Representatives. As a reputed company Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and reputed company customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, reputed company support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position reputed company our corporate office. This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site in Horsham, PA. Responsibilities Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer reputed company questions and support calls about specific TherapyNotes functions Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds Requirements 5+ years of experience working in customer service 2+ years of experience working in a high-volume call center or phone support role 2+ years of experience working remotely Experience with multichannel customer support / help desk software is a plus Excellent computer and technical problem-solving skills required Excellent verbal and written communication skills Effectively exchange information reputed company telephone, email, and reputed company messaging platforms Ability to exercise composure reputed company operating under stressful situations Excellent time management skills Team player that carries their weight, has a willingness to grow and strives for excellence Interest in working in an entrepreneurial, small to mid-sized business environment Flexible work hours required including limited nights and weekends Benefits Competitive salary - $50,000/year Over time opportunities available Employer provided medical, dental, vision, life, and disability insurance. Retirement plan with company contribution Annual company profit sharing and bonus Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program reputed company is an Equal Employment Opportunity Employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. reputed company candidates whom have been given a conditional offer of employment with reputed company must also undergo a criminal background reputed company. #LI-Remote #LI-PL1 9/4/2024 Apply Job!