Customer service remote
Customer Service 401k Specialist - 100% Remote Role Job Details Job Location CSS Arizona - Scottsdale, AZ Remote Type Fully Remote Position Type Full Time Slavic401k is an innovative leader in retirement services and a top provider of 401(k) plans to more than 12,000 employers and 250,000 employees across the U. S. With over $8B in assets under management and growing, Slavic401k is one of the... fastest growing 401(k) providers in the U. S. Established over 30 years ago by current president and CEO John Slavic, Slavic401k specializes in multiple employer 401(k) plans and have built our business around providing a 401(k)-administration platform that is custom-tailored to the meet the unique needs of PEOs, associations and service bureaus. Our participant-investors have entrusted us with a significant portion of their earnings a portion of their work and therefore a portion of their livelihood. Our stewardship of that livelihood is something we dont take lightly, and thats why words like honesty, transparency, integrity & fairness are spoken regularly within our walls. Were transforming the retirement savings industry and are looking to bring on talented professionals diverse perspectives. We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Slavic401k is proud to offer our associates an enriched benefit package including PTO and paid time off to serve within your community, health, dental, vision, life Insurance, short term disability, educational assistance, paid parental leave and 401k with a structured company match. Whether you are starting your career or looking to advance in your profession, we encourage you to join our team of associates at Slavic401k. Job Title : Customer Service 401(k) Specialist Department : Customer Service FLSA Status : Non-Exempt Job Status : FT Reports To : Customer Service Manager Positions Supervised : Work Schedule : Will fall between hours of operation (8-8 EST) Position Summary : The Customer Service 401(k) Specialist position is an essential component of our Customer Service and inbound Contact Center team. This role serves as the first point of contact for our 401(k) participants, partnering payroll companies, stand-alone plans, and worksite employers. As a Customer Service 401(k) Specialist you will have the opportunity to create a best in class experience for our clients using a range of channels including phone, email, and chat. Essential Functions Answering inbound phone, email, and chat from participants, employers, and PEOs regarding administration of 401(k) plans. Educate callers regarding 401(k) regulations, compliance questions, and administration of plans. Embrace a culture of teamwork, problem solving, and customer centricity to provide exceptional customer experiences that emphasize first call resolution. Provide accurate, timely, and customer focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met. Assist callers with navigating the Slavic401(k) websites, registering online, and password resets. Successfully apply knowledge obtained during classroom and on the job training to independently solve customer requests. Utilizes multiple CRM applications such as Salesforce, Relius, and other Company systems to assist with addressing customer questions and resolving requests. Skills & Abilities Accountability Demonstrates ownership, commitment, and prioritization to meet established deliverables. Adaptability Ability to adapt to change and open to new ideas. Communication Excellent verbal and written communication and interpersonal skills. Customer Focused Demonstrates a customer first approach to service while maintaining regulatory and organizational compliance. Inclusion Focus on collaboration and inclusion of diverse perspectives to drive results. Problem Solving Strives to understand contributing factors and works to resolve complex issues. Demonstrates a forward thinking mentality of process improvement. Quality Ability to meet performance metrics that have been determined by the business. Technical Skills Ability to comprehend and utilize contact center software applications. Proficiency with Microsoft Office applications and general website navigation. Experience 2+ years of customer service experience. Retirement plan experience a plus. Education High School Diploma or GED.
Work Environment
Extended sitting and computer work Thank you for your interest in Slavic401k. Slavic401k is an innovative leader in retirement services and a top provider of 401k plans to more than 12,000 employers and 250,000 employees across the U.S. Often, we receive numerous qualified applications for the roles we are seeking to fill and this may result in contacting less than our goal of 100% of qualified candidates. We sincerely appreciate the time you spent in applying at Slavic401k and kindly ask that you ensure all application answers were completed, your resume is attached and you have digitally signed your application. Our HR team will carefully review your application and we will reach out to you if you are moved to the next step in the recruiting process. We wish you the best of luck in your career search. Human Resources Department Thank you for your interest in Slavic401k. Slavic401k is an innovative leader in retirement services and a top provider of 401k plans to more than 12,000 employers and 250,000 employees across the U.S. Often, we receive numerous qualified applications for the roles we are seeking to fill and this may result in contacting less than our goal of 100% of qualified candidates. We sincerely appreciate the time you spent in applying at Slavic401k and kindly ask that you ensure all application answers were completed, your resume is attached and you have digitally signed your application. Our HR team will carefully review your application and we will reach out to you if you are moved to the next step in the recruiting process. Human Resources Department Last updated : 2024-09-14 Apply Job!