Technical support specialist

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and... more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward! Job Summary The Enterprise Architecture & Shared Services Division ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the Enterprise Architecture & Shared Services Division provides technical advice and support to our operating units and offices across North America. The IT Service Desk is currently seeking for a Technical Support Technician. This position is fully REMOTE and is required to work on an 8 hours shift schedule Monday to Friday 7 : 00 a. m. to 8 : 00 p.m. and a 4 hour shift on Saturdays 8AM to 12PM. This position is fulltime and will report to the IT Service Desk Manager. Now, if you were to come on board as one of our Technical Support Technician, we'd ask you to do the following for us : • Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones / iPads and others. • Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across North America, and recognize when to escalate to Tier 2 team. • Respond to all queries via email / phone for all associates seeking assistance. • Follow up to ensure issues have been resolved. • Record, track, and document the request / problem-solving process and actions taken. • Prioritize and execute tasks. Think you have what it takes to be our Technical Support Technician? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit : • This position requires the successful candidate to be fully bilingual in French and English • Diploma in technology or equivalent combination of education and experience. • Minimum 2 years of experience in a fast-paced environment. • You have experience working with : • LAN and WAN technology and concepts • Windows 8, 10 • Office 2016, 365 • Active Directory • Exchange • SharePoint • iPhone, iPads and Android devices • Excellent communication skills (written and verbal). • Exceptional problem-solving skills. • Superior customer service skills. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact [email protected] for further information. Last updated : 2024-09-15 Apply Job!