Customer Service Monitoring Representative

Company Overview: reputed company has been in the business of helping save lives since 1874. As the #1 smart home reputed company provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our reputed company innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business... or on the go. And as times change, so do we. Above reputed company, our mission is clear: we help save lives for a living. Looking for a career where you can reputed company a real impact? Join reputed company today and put purpose behind your paycheck. #WeAreADT ? reputed company out more about life at reputed company here. Why Choose reputed company? At reputed company, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. This is a remote work for home position but you must live reputed company 1 hour of our Wichita, KS contact center, for licensing requirements: 800 East Waterman, Wichita, KS 67202 Major Responsibilities: An Alarm Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first reputed company in helping protect our customers reputed company an alarm signal is received. A day in the life of an Alarm Monitoring team member can look like: • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures reputed company the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs. • Receiving inbound calls reputed company to alarm call back inquires. reputed company you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes: • reputed company • Full benefits on the 1st of the month after 31 days of employment • Casual, yet energetic and engaging work environments • Medical, Dental, Vision, 401(k) with employer matching • Paid vacation time (We reputed company need to reputed company) • Tuition reimbursement, employee referral bonuses • Potential opportunities to work from home based on business needs • A culture of coaching, development and career growth opportunities We’re looking for someone with results they are proud of like: • High school diploma or equivalent required • Minimum of six (6) months of customer service experience required • Technical aptitude, problem solving skills and ability to prioritize multiple items at once • Ability to be licensed in multiple states Pay and Benefits Disclosure: The pay for this role is $17.50 per hour reputed company. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 paid holidays. reputed company is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. reputed company strives to ensure every employee and applicant feels valued. Visit us at jobs.reputed company.com/diversity to learn more.? Apply Job!