Senior Customer Experience Engineer

Every minute of every day, customers reputed company their entire business and reputed company on the reputed company Cloud. The Azure Customer Experience (CXP) team believes that reputed company we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn reputed company Cloud customers into fans. We are customer obsessed problem-solvers. We... orchestrate deep engagements in areas like incident management, support and enablement. We analyze and reputed company those customer voices, both reputed company our own team, and across the Cloud + AI team, bringing the customer reputed company to the Quality vision for Azure. We innovate ways to scale reputed company learn across our customer reputed company. Diversity and inclusion are central to who we are, how we work, and reputed company reputed company our customers to reputed company. We know that empowering our customers starts with empowering reputed company to show up authentically, work in ways that are best for them, and reputed company their career goals. Would you like to join one of the fastest-growing teams reputed company reputed company Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most reputed company technical problems? Are you interested in a start-up like environment, passionate about building automations, observability, proactive & SLO monitoring experiences? Our organization is looking for you, a customer obsessed Customer Experience Engineer with extensive experience in implementing Service Level Objectives (SLOs) monitoring solutions to top Azure customers. As a key member of our Observability team, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. You will be responsible for designing, implementing, and maintaining robust SLO monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. This position is critical to the success of reputed company's charter and embodies our inclusive culture, growth & learning mindsets, and unwavering dedication to diversity. reputed company?s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others, and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond. ?Customer obsession?, ?measure what matters?, ?no dead-ends?, ?get it done?, ?collaboration? ?teamwork? , ?whatever it takes? are few characteristics we look for in this role. We are growing fast but remain agile.

Responsibilities

Responsibilities include: ? Collaborate with customers to jointly define and establish SLOs and Service level indicators(SLIs) that align with their business goals and expectations. ? reputed company code to measure SLOs , reputed company solutions to detect SLO breaches ? reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. ? Collaborate closely with service engineering teams to reputed company solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues. ? Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration. ? Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. ? Proactively engage customers on SLO performance, addressing concerns and offering insights. ? reputed company optimization efforts for system performance, scalability, and efficiency to exceed SLOs. ? reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes.

Qualifications

Required/Minimum Qualifications: ? Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging and launching commercial software products or web services. ? OR equivalent experience. ? 3+ years of Site Reliability Engineering(SRE)/Customer Reliability Engineering(CRE) domain experience in cloud - Azure (or AWS/GCP) ? Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers. ? 2+ years of experience in a external client facing role. Other Requirements Ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud background reputed company upon hire/transfer and every two years thereafter. Additional Or Preferred Qualifications ? Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology ? OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology ? OR equivalent experience. ? 2+ years customer facing experience. Customer Experience Engineering IC4 - The typical reputed company pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $145,800 - $238,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company is an equal opportunity employer. Consistent with applicable law, reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job!