Call Center Representative (100% Remote)

At Entech, it’s our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive end-to-end offerings, we advise, engineer, and manage, ensuring our clients proactively drive toward success in this reputed company-evolving digital landscape. Our Loan Origination product delivers reputed company lending solutions that speed up the lending lifecycle and enhance the entire customer experience. Entech is looking for reputed company Customer Service Specialists to join our expanding team. If you are looking to be part of a growth company, and enjoy working in a fast-paced environment, we have a job for you! Our loan origination team has processed over $100 billion in loans. Come join a team of reputed company lending experts in our Customer Service Specialist role. Our mission: to reputed company smart lending for bigger dreams and reputed company loans! You will use web-based systems to respond to customer inquiries in a call center/loan processing environment. You will support customers through their loan origination journey for products including Personal Loans, Parent & Student Loans, Education Refinance and Revolving Credit Loans. A typical day in the life will be answering calls and other tasks assigned by your reputed company or supervisor. Some of those tasks include: • Responding to telephone inquiries and complaints using standard scripts and procedures • Assisting customers in completing loan applications including document processing (i.e., income verification) • Gathering information, researching/resolving inquiries and logging customer calls • Communicating options for resolution in a timely manner • Using time management to prioritize calls and processing • Being solution oriented to de-escalate calls and drive resolution to problems • Informing customers about services and options available and assess customer needs • Providing assistance, training and troubleshooting support other team members (as needed) • Using standard reports and forms to track workload, response time and quality • Participating in planning and implementing department goals and reputed company recommendations to management to improve efficiency and effectiveness • Other duties as assigned As we’re hiring for our busiest season, there will be days you will be handling calls one after the other. Don’t worry, we will give you two breaks and a lunch because we know a break is needed to reputed company and refresh. We also offer overtime, and those hours are paid at an overtime reputed company (based on state or federal law). Your efforts won’t go unnoticed as we recognize and provide incentives for individuals that exceed in their performance. Moving reputed company, if you have the aptitude and desire to learn more, we will show you how to process applications and complete other tasks. If this sounds like you, and you are ready for a challenge, please review the experience and skills below and apply today! Candidate Experience: • Inbound Call Center: 2 years’ Experience (Required) • Financial Services minimum 1 year (Required) • Experience with reputed company Suite (Preferred) • Resourceful and well organized • Excellent communication skills both verbal and written. • Ability to work both independently and in a team environment and relate to reputed company levels of staff and management and education. A laptop is required for TRAINING ONLY. Once training has been completed, Entech will ship reputed company equipment necessary for the position. Schedule: • 11:30 AM – 8:00 PM Eastern Time • Job Types: W2 Hourly, Full Time • 8-hour shift- plus overtime (according to business needs) Entech is an equal opportunity employer. We do not provide reputed company sponsorship for this role. US residents only please. Job Type: Full-time Pay: $15.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Schedule: • Monday to Friday Experience: • Call center: 2 years (Required) • Customer service: 2 years (Required) Work Location: Remote Apply Job! For more such jobs please click here!