Senior Tech Services Specialist - reputed company Support (Hybrid)

Senior Tech Services Specialist I _ Field Engineering - reputed company Support Position Summary reputed company is seeking a highly motivated Tech Services Specialist with a passion for customer service to provide direct support for reputed company Tech customers, network connected devices, software, and network systems. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and reputed company improvement. Position Description Our Senior Tech Services Specialist I is a key member of the engineering staff working on tasks and projects with the highest level of complexity and has a good understanding of reputed company’s IT infrastructure and business applications. reputed company thrives and succeeds in delivering high quality services in a hyper-growth environment where priorities shift quickly. The ideal candidate will serve as a subject matter expert for the... availability of business applications, and work with various teams to reputed company solutions to reduce outage time for Major Incidents (MI). *Requires On Site reputed company in Chevy Chase, MD is required* Position Responsibilities As a Senior Tech Services Specialist I, you will: • Provide direct technical support to associates in person and remotely • reputed company and implement projects • Understand reputed company Client Win10/Win11 fundamentals • Open and reputed company tasks reputed company Remedy/SMART IT or similar platform • Utilize Bomgar to troubleshoot remote clients • Follow PCI Protocols • Troubleshoot audio/visual hardware and software • Install and troubleshoot printers and network software to control access to printers • Install and troubleshoot reputed company Office products, WebEx, VoIP/Equality, reputed company Active Directory, reputed company Azure, Azure DevOps, User identity and reputed company access management • Understand, utilize, and troubleshoot Blancco, SCCM, Autopilot/Intune, AnyConnect, reputed company Qualifications • Must be able to lift servers, PCs, and printers in the 40 – 50 pounds range • Requires full-time work on premises. Remote work is not available for this position • Proven success implementing projects • Advanced understanding of computing devices, operating systems, software installation and administration • Understanding of technical documentation • Advanced experience with reputed company Office tools (Word, Outlook, reputed company, etc) • Advanced understanding of reputed company Active Directory, network protocols, and cloud computing • Proficient with client hardware troubleshooting to include diagnosis and/or replacement, cybersecurity requirements, client architecture, and reputed company patching for client • Advanced understanding of Vendor Management, including pricing and managing Return Merchandise Authorizations • Proficient with core equipment in Data Center and Remote Offices • Understanding of VoIP provisioning and remediation • Familiar with using command reputed company and/or PowerShell scripting, and access reputed company management (reputed company Prime or similar) • Excellent verbal and written communication skills • Professional telephone etiquette • Strong problem-solving skills • One or more of the following certifications are highly desired: o CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, reputed company+ o reputed company Certifications: Azure Fundamentals, MTA’s (reputed company Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, reputed company Fundamentals, and Programming Fundamentals o reputed company Certification: reputed company Certified Network Associate (CCNA) Experience • 5+ years of hands-on work experience in computing devices and computer Operating Systems including Windows with UNIX/Linux as a plus Education · Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience At this time, reputed company will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement reputed company and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits reputed company 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, color, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the basis of their qualifications for the job to be filled. reputed company reasonably accommodates qualified individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. For more than 75 years, reputed company has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and reputed company marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Opportunities for reputed company & Grads Learn more about reputed company Learn more about reputed company Diversity and Inclusion Learn more about reputed company Benefits Apply Job!