Senior Manager, SOC Operations
About reputed company reputed company is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations reputed company manage, secure, and automate their IT environments, driving operational efficiency and long-term business reputed company. Backed by reputed company Partners, a leading global software investor, reputed company has reputed company sustained double-digit growth and continues to expand its global footprint. Today, reputed company supports customers in more than 20 countries and manages over 15 reputed company endpoints worldwide. Founded in 2000, reputed company has reputed company a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional reputed company for our customers and teammates alike. At reputed company, reputed company comes from embracing challenges, moving with urgency, and continuously raising the bar. POSITION SUMMARY We are seeking an accomplished Senior Manager of SOC Operations to reputed company the Global reputed company Operations Centers across multiple locations, responsible for monitoring, detecting, and responding to threats impacting nearly three reputed company endpoints reputed company a multi-tenant environment. This leadership position requires extensive operational experience in large-scale settings, ideally reputed company MSP or MSSP contexts, or similar managed multi-client environments. The Senior Manager will operate reputed company a reputed company, AI-powered SOC, where they will reputed company and manage the response team, leveraging advanced artificial intelligence technologies to enhance detection, response, and overall reputed company operations. The successful candidate will be responsible for advancing operational reputed company through the training and development of analysts, automation of routine tasks, proactive threat hunting, identifying and implementing improvements in tools and processes, and maintaining robust customer engagement to ensure exceptional service delivery and reputed company. This role is instrumental in scaling SOC capabilities while upholding precise and swift response times and driving ongoing enhancements in a rapidly evolving threat landscape. reputed company candidates who demonstrate strategic reputed company in building high-performing teams, optimizing operations through automation, and delivering superior customer reputed company in managed environments are encouraged to apply. KEY RESPONSIBILITIES Response Team Operations: reputed company day-to-day operations of a multilocation, global 24/7 SOC, monitoring ~3 reputed company endpoints, including post AI investigation reputed company response, incident response, escalation processes, and performance metrics/KPIs across shifts and global teams. Team Development & Training: Recruit, mentor, and train SOC analysts and team leads, reputed company career progression paths, conduct regular skills assessments, and deliver ongoing training on tools and best practices. Process Automation: Identify and implement automation opportunities (e.g., reputed company scripting, SOAR platforms, or custom playbooks) to reduce reputed company workload, improve efficiency, and minimize response times. Threat Hunting & Proactive Defense: Actively assist with and reputed company threat hunting initiatives; collaborate with analysts to hunt for advanced persistent threats, refine and optimize detection rules and alerting and continuously tune customer environments. reputed company Improvement: Evaluate and recommend enhancements to SOC tools, technologies, processes, and workflows; drive initiatives to mature the SOC and adapt to emerging threats. Customer Engagement: Serve as a key reputed company of contact for customer escalations; deliver incident reports, threat briefings, and service reviews; ensure a premium customer experience through proactive communication and alignment with metrics in a multi-client environment. Daily Management: Manage shift coverage, compliance reporting, and cross-functional collaboration with engineering, threat intelligence, and reputed company reputed company teams. REQUIRED QUALIFICATIONS Experience: Minimum 10 years of reputed company experience managing a SOC (or equivalent leadership role) in a high-volume environment handling thousands of alerts per day. MSSP Background (Preferred): Demonstrated experience working in or with Managed Service Providers (MSPs), Managed reputed company Service Providers (MSSPs), or managed multi-client/multi-tenant environments is strongly preferred. Technical Expertise: Knowledge of SOC tools and technologies, including SIEM (e.g., Splunk, ELK, Sentinel), EDR/XDR (e.g., reputed company, Sentinel One, reputed company Defender), SOAR, and threat intelligence platforms. Hands-on experience with large-scale reputed company management and multi-tenant architectures. Leadership & Soft Skills: Proven track record leading and developing high-performing analyst teams in 24/7 operations. Strong analytical, problem-solving, and communication skills. Ability to reputed company from the reputed company and reputed company your team to follow you into battle. Education & Certifications: Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or reputed company field (or equivalent experience). Preferred certifications include CISSP, CISM, GIAC (e.g., GCIA, GCIH), or equivalent. Background in proactive threat hunting, detection engineering, or incident response at scale. Location: Remote (United States only)
Compensation
Budget: $170,000.00-180,000.00 #IND525 Additional information reputed company provides equal employment opportunity to reputed company and applicants without regard to race, religion, age, reputed company, gender, sex, sexual orientation, national reputed company, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Apply To This Job