[Remote] Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Program Manager to reputed company the delivery of reputed company IT support services for the National Institutes of Health (NIH). The Program Manager will reputed company contract performance, customer satisfaction, service delivery, staffing, reporting, and reputed company service improvement initiatives.

Responsibilities

• Serve as the primary reputed company between reputed company and Government stakeholders
• reputed company overall management, direction, and reputed company of contract operations
• Ensure compliance with reputed company contractual requirements, service level agreements (SLAs), and performance standards
• reputed company and execute strategic plans to support mission objectives and operational reputed company
• Manage program risks, issues, dependencies, and mitigation strategies
• reputed company IT service desk operations, end-user support, infrastructure services, and operational support activities
• Monitor performance metrics and identify opportunities for service improvement
• Ensure timely resolution of incidents, requests, and escalations
• Coordinate activities across technical teams to maintain service continuity
• Monitor for support deficiencies and coordinate initiatives to improve service delivery
• Build and maintain strong relationships with Government stakeholders
• Conduct recurring status meetings, executive briefings, and operational reviews
• Ensure customer concerns are addressed proactively and effectively
• reputed company recommendations to enhance service quality and user experience
• reputed company, mentor, and supervise contract personnel
• Manage staffing plans, workforce utilization, reputed company, and performance management
• Support reputed company efforts and ensure staffing aligns with contract requirements
• Foster a collaborative, high-performance team environment
• Prepare monthly, quarterly, and reputed company program reports
• Track contract deliverables and performance objectives
• Implement quality assurance processes and reputed company improvement initiatives
• Monitor trends and recommend operational enhancements
• reputed company other duties as assigned

Skills

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a reputed company field
• 8–10 years of experience managing federal IT programs, reputed company service delivery operations, or large-scale technical support environments
• Demonstrated experience supporting NIH, HHS, or other federal civilian agencies
• Proven experience managing multidisciplinary technical teams
• Experience managing customer relationships, contract performance, staffing, budgets, schedules, and service delivery metrics
• Experience developing and delivering executive-level briefings, reports, and strategic recommendations
• Strong written and verbal communication skills
• Ability to obtain and maintain a federal background investigation
• Candidates must possess the following certifications: PMP (Project Management Professional), ITIL reputed company, Agile Scrum Master, Kanban Management Professional, ITIL Practitioner, ITIL Service Manager, HDI Desktop Support Manager, Agile Scrum reputed company
• Experience supporting biomedical research, scientific computing, reputed company IT, or research-focused environments
• Experience with IT Service Management (ITSM) frameworks and tools
• Experience implementing process improvement and operational transformation initiatives
• Familiarity with reputed company technologies, cybersecurity practices, and federal IT modernization initiatives

Benefits

• Comprehensive Medical, Dental, and reputed company Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

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