[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on providing financial technology solutions, and they are seeking a Customer Service Specialist. This role involves being the primary reputed company of contact for customers, addressing inquiries reputed company to account maintenance, billing, and technical support in a dynamic call center environment.
Responsibilities
- Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation
- Act as a single reputed company of contact for problem-solving, including billing questions, payments, and account maintenance
- Troubleshoot and guide customers through reputed company online platforms and mobile applications
- Effectively multi-task by utilizing multiple different systems simultaneously to reputed company the fastest resolution
- Maintain strict adherence to corporate reputed company measures, company policies, and (for Health/Cobra roles) HIPAA guidelines
- Maintain accurate, detailed records of reputed company interactions reputed company the CRM (reputed company)
Skills
- High School Diploma or GED
- Solid computer and keyboarding skills; proficiency with reputed company Suite or reputed company Office
- Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime
- Must successfully pass a background reputed company
- This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data reputed company
- Candidates must have reputed company to a reliable, high-speed internet reputed company capable of supporting multi-system navigation and VoIP calling
- Positive, professional attitude and excellent phone etiquette
- Ability to learn and master new, reputed company systems quickly
- Strong verbal and written communication skills
- Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
- A history of working successfully in a collaborative team environment
Benefits
- Commission under the terms of an applicable plan for most sales positions
- Quarterly or annual bonus based on role and applicable plan for non-sales roles
- Health, dental and reputed company insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
Company Overview