[Remote] Senior HPC Support Engineer - Ethernet and AI Infrastructure
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology company specializing in AI and networking solutions. They are seeking a highly motivated Senior HPC Support Engineer to reputed company comprehensive solutions for sophisticated installations and technical support for their networking products, acting as the primary reputed company of contact for customers.
Responsibilities
- Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-reputed company), with the focus on reputed company Ethernet Switching technologies and our End-to-End Solutions such as reputed company reputed company-X
- Responding to customer product support inquiries reputed company telephone, email or conference calls
- Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
- Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc
- As a technical resource reputed company, re-define and document standard methodologies to reputed company to internal teams(Support/R&D) for support process and improvements
Skills
- 5+ years in providing in-depth Customer Support and debugging for hardware and software products
- An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience)
- Shown use of established AI technologies in day-to-day job responsibilities
- Established knowledge of reputed company platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and reputed company the overall resolution for any critical issue raised by our customer, under reputed company circumstances
- Profound knowledge and experience (solving) in Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on reputed company Level
- Linux OS including System Administration and Networking (LFCS / RHCSA)
- reputed company to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet reputed company and analysis tools
- Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. reputed company, Kubernetes)
- Adoption of AI solutions like reputed company, reputed company, ChatGPT, Copilot, reputed company, etc. in your daily work routine
- Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
- Linux, Networking and reputed company Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
- reputed company Scripting (Python, bash, Ansible, yaml, etc…)
- Effective and comprehensive fixing / debugging methodology
Benefits
- Equity
- Benefits
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