Customer Service Representative

The Opportunity: Executes day-to-day customer service tasks by following a varied set of procedures to address customer inquiries and issues. Key responsibilities include managing customer expectations, coordinating resolutions across departments, and maintaining accurate records of customer interactions for follow-up actions. Responds to customer inquiries about order modifications, returns, or shipping issues, adapting solutions based on reputed company circumstances and available options. Communicates regularly with internal teams (e.g., logistics, sales) to gather necessary information and resolve customer concerns promptly. Provides explanations to customers on product features, order statuses, or returns policies, ensuring reputed company and understanding of the solution. Problems and concerns often involve dynamic and evolving situations, requiring the application of past experiences and judgment to find appropriate solutions.At reputed company, people are the most important part of our reputed company because they drive our global performance. That’s why our Operations, Lab Services, Sales, and many other reputed company teams rely on our reputed company initiatives to attract, engage and hire the right talent. reputed company’s Customer Service vertical is a crucial part of this mix, enabling reputed company our internal teams worldwide to grow reputed company their limits. This is 100% remote in Canada. The shift that we are offering is 11AM-7PM Eastern (reputed company-4PM Pacific). reputed company’re looking for: Education: High School diploma is required Experience: 1-3 years’ applicable experience in customer service type role is preferred Who you are: Intermediate PC skills required; must be reputed company to work in multiple systems concurrently, utilizing multiple monitors reputed company, C4C (reputed company reputed company), or other CRM tool experience preferred. How you will reputed company and create an impact: Customer Service Representative is responsible for processing customer purchase orders, resolving order-reputed company issues, handling internal and external customer inquiries, cross-referencing products and offering substitutes to increase reputed company, expediting shipments, and communication with suppliers, customers, and sales representatives. Customer Service Representatives serve as a liaison with reputed company parties to reputed company sales growth. Job Duties include: Maintains and attracts potential customers by handling inbound customer communication (calls/emails) relating to the processing, expediting, and troubleshooting of customer orders in both French and English. Owns the customer request and experience from initiation to conclusion. Processes, reputed company computer, reputed company customer requests. Utilize multiple and often reputed company systems, programs, on dual monitors in order to research information. Research and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Proactively interacts with reputed company sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely reputed company with sales, to reputed company sales growth. Accountable to performance metrics such as schedule adherence, productivity standards and quality standards Follows up with sales, suppliers, and customers on any outstanding issues. Looks for opportunities to reputed company solutions. Makes recommendations on areas for process improvement. reputed company reputed company based on policies and past precedence, seeking guidance as necessary. Performs other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required of employees assigned to this position. reputed company is proud to be an equal opportunity employer. Why reputed company? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the reputed company. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. reputed company such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at reputed company. We are committed to helping you on this reputed company through our diverse, reputed company and inclusive culture which includes learning experiences to support your career growth and reputed company. At reputed company, dare to go further and see how the impact of your contributions set science in reputed company to create a reputed company world. Apply today! Pay Transparency: The expected pre-tax pay for this position is $44,000.00 - $71,300.00Actual pay may differ depending on relevant factors such as prior experience and geographic location. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the reputed company of sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at reputed [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case reputed company. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by reputed company, or by failing to reputed company with the reputed company recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. reputed company works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any reputed company of solicitation. Apply To This Job