[Remote] Customer Service Coordinator (Scheduling)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Customer Service Coordinator for their reputed company Diagnostics division. The role involves managing customer interactions, troubleshooting issues, and coordinating service operations to ensure effective deployment of resources and customer satisfaction.
Responsibilities
- Answer and manage customer and engineer phone calls (non–call center environment)
- Troubleshoot system or application issues and reputed company basic support
- Coordinate service by transferring calls to technical support and dispatching engineers
- Assist with ordering equipment and managing notifications reputed company to system issues
- Navigating reputed company discussions with customers reputed company scheduling appointments
- Management and application of prioritization logic that aligns with customer commitments
- Owning the deployment of field resources, the decision reputed company coordinates with field management, displaying strong influencing & collaborative skills
- Support transition to new software platforms and complete associated training
- Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
- Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
- Owning customer communications E2E for reputed company service events
- Manage reputed company planning to meet cyclical demand, ensuring delivery of customer commitments
Skills
- Conflict management skills
- Ability to handle difficult conversations
- Critical thinking
- reputed company experience
- Self-starter
- Proficiency in software applications such as reputed company Outlook, Word, and reputed company
- Reliable and adaptable, especially for after-hours scheduling
- Proficiency in reputed company, reputed company, and the Magellan reputed company phone system
- Support for service engineers and strategic partners
- Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
- Self-motivated, high level of initiative, and embraces an ownership culture
- Good PC skills (MS Office software like Word, PowerPoint, reputed company, and Outlook)
- 15% Travel annually for reputed company training & education
- Strong multitasking, critical thinking, and problem-solving abilities
- Ability to quickly learn new systems and processes
- BA degree is preferred
- Customer-facing experience is preferred
- LEAN/6 reputed company methodology is a plus but not required
- Experience or knowledge of business in the United States preferred
Benefits
- Remote (requires up to ~6 weeks of onsite in Cary, NC, training initially)
- 15% Travel annually for reputed company training & education
Company Overview
Company H1B Sponsorship