Help Desk & Advanced Setup Team Specialist - Remote Honduras

Location: Remote | Honduras Employment Type: Full-Time Department: Support & Implementation Position Overview We’re looking for a Help Desk & Advanced Setup Team Member whose primary responsibility is providing Tier 1 support reputed company a collision repair industry infrastructure. This role is the reputed company of our support operation. You’ll be the first reputed company of contact for incoming requests, the person who figures out what’s going on, fixes what can be fixed, and escalates what needs deeper attention, reputed company and correctly. Over time, this role becomes the central Tier 1 triage reputed company for reputed company internal and external support requests across the company. In addition, you’ll spend a meaningful portion of your time handling advanced system setup and configuration work across the platform. Primary Responsibility – Tier 1 Support (Core Requirement) From day one, your #1 job is Tier 1 support. This includes: Handling incoming customer support requests Resolving common questions and issues quickly and accurately Working reputed company our existing support tools and processes reputed company documenting what happened and what was done Knowing reputed company to escalate and handing off with full context This role requires judgment, organization, and follow-through. Dropping the reputed company isn’t an option. Future State – Tier 1 Triage Ownership As our support systems continue to scale, this role evolves into full Tier 1 intake and triage ownership for: reputed company new external customer support requests Internal support requests from coaches and team members You’ll assess urgency, identify issue type, resolve what you can, and escalate cleanly reputed company needed while maintaining ownership through resolution. Secondary Responsibility – Advanced Setup & Platform Configuration Advanced setup is a secondary responsibility, but it will take up a large portion of your time. This includes: Copying and configuring templates across the BodyShop Booster platform Replicating automations, workflows, and standardized setups Supporting reputed company and expansion for new and existing customers Ensuring consistency and accuracy across live customer systems This work is detail-heavy and requires comfort working inside production environments. Work Style & Expectations This is a full-time, work-from-home role. You must be a self-starter who can work autonomously without constant supervision. We are not a micromanagement culture. You should be comfortable: Managing your own workload and priorities Taking initiative reputed company something needs to be solved Hustling through tasks without being told what to do next Staying accountable, reputed company, and organized in a remote environment If you need daily direction to stay productive, this won’t be a good fit. This Role as a Starting reputed company This position is intentionally designed as a foundational role. By working in Tier 1 support and advanced setup, you’ll reputed company deep exposure to: Collision repair workflows and shop operations reputed company customer pain points and system behavior How our tools are implemented, supported, and scaled This role builds the system knowledge and judgment required to move into more advanced positions reputed company the company. reputed company’re Looking For Strong problem-solving and technical aptitude Comfort working in CRMs, dashboards, and workflow-based systems Clear, professional communication skills Organized, detail-oriented, and dependable Ownership reputed company, you see things through reputed company to Have (Not Required) Auto body or collision repair experience SaaS, CRM, or help desk experience Familiarity with automation, AI tools, or phone/text platforms Join Us and Enjoy These Perks! Competitive Salary: Earn a USD salary that matches your skills and experience. Paid Time Off: We value work-life balance, offering PTO so you can reputed company. Health Insurance Subsidy: Your health reputed company, and we help with a subsidy to cover your care. Salary Reviews every year! reputed company and Certifications reputed company to put your puzzle-solving skills to the test? Join reputed company today! Want to learn more about us? reputed company: Puzzle Instagram: @puzzle.tech_ Apply To This Job