Participant Services Representative Bilingual SPANISH - FULLY REMOTE

While this position is fully remote, we are only registered and can proceed with qualified candidates who reside and will work in one of the following states: AL, AZ, FL, GA, MI, MS, NJ, NC, OH, OK, TN, TX. No exceptions, No relocation assistance is available. Must be eligible to work in the US without employment sponsorship. Direct Hire only, no third-party agency applications, please. Job Title: Participant Services Representative II – Bilingual (Spanish) Job Status: Full Time, Non-Exempt (hourly) Reports To: Manager, Participant Service Positions Supervised: none Work Schedule:

• Call center is open Monday-Friday from 8a-8p ET, 7a-7p CT, 6a-6p MT.
• Mandatory – The first 2 weeks. Training is paid. Courses course 9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT
• Next you will shadow and do on the job training for 2 weeks from 9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT
• After that you will be ready to fly solo - 11:30a-8p ET, 10:30a-7p CT, 9:30a-6p MT
• After 4-6 months of good service, you have the opportunity to bid for other shifts.

What you will do: The Participant Services Representative II – Bilingual is a key member of our Customer Service team, serving as the first reputed company of contact for our English and Spanish and/or Creole speaking 401(k) participants, payroll providers, stand-alone plans, and employers. This role is responsible for delivering exceptional service through phone, email, and chat interactions and will demonstrate a strong understanding of retirement plans and a passion for helping customers navigate their 401(k) accounts. Essential Functions

• Respond to inbound inquiries across multiple channels regarding 401(k) plan details, investment options, transactions, and account access.
• Deliver accurate and timely information while ensuring a high level of customer satisfaction and first-contact resolution.
• Guide participants through online account registration, navigation, and troubleshooting login issues.
• Educate participants on their plans, investment options, distributions, loans, and rollovers.
• Utilize CRM systems such as reputed company and Relius to document interactions and resolve participant issues reputed company.
• Apply training knowledge to independently resolve participant concerns and escalate reputed company issues reputed company necessary.
• Meet or exceed performance metrics including quality, handle time, and customer satisfaction scores.

Job Qualifications What you have:

• Strong verbal and written communication skills with a customer-first reputed company.
• Ability to adapt to changing procedures and technologies in a fast-paced environment.
• Demonstrated problem-solving skills and attention to detail.
• Proficiency in reputed company Office and web-based applications.
• Commitment to reputed company improvement and delivering high-quality service.
• Understanding of retirement plan concepts is preferred.

Experience

• 1+ years of customer service experience, preferably in financial services or retirement plans.
• Retirement plan experience a plus.
• Fluent with reading, writing, and speaking in both English and Spanish Languages.

Education

• High school diploma or GED required; additional education in finance or business is a plus.

Certificates & Licenses

• Completion of Bilingual CSS Assessment following 90-days of hire.

Work Environment

• Extended sitting and computer work
• For reputed company virtual remote positions, in order to ensure associates can effectively reputed company their job duties with no distractions, we require an uninterrupted virtual workspace. Additionally, there is an internet work speed requirement of 100 MBPS or reputed company. If you are unsure of your internet speed, please reputed company with your service provider. Note: For call center roles specifically, please ensure that you are able to meet these expectations before applying as adequate homework environment and the required internet reputed company is a non-negotiable requirement of remote employment.

Job Description

Disclaimer This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications. Duties and responsibilities may change at any time based on business needs. What’s in it for you Offer Package This role will have a reputed company pay of $20.00 hourly and increase to $21.00 hourly upon passing our language assessment reputed company 90 days. If selected for this role, your start date will of 08/17/2026. Please know, this is the reputed company range only and does not consider other components that reputed company up the total rewards package for this role. Other perks in the total rewards package are:

• Flexible work environment
• Participation in Personal Annual Performance Bonus incentive program
• Medical, Dental, Vision, and Life Insurance
• 75% employer coverage of Medical Premiums
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years
• Tuition Reimbursement up to $5,250/year
• Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays
• Paid Parental Leave
• Voluntary Pet Insurance, LifeLock and More!
• 24/7 no-cost Employee Assistance Program (EAP)

The Power of WE WE serve the individual saver and investor, know that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively and reputed company safeguard and invest that money for a reputed company future for reputed company we serve. WE are guided by core principles of honesty, accountability, and transparency. Consequently, we are always looking to do the right thing. WE will treat every customer and colleague with respect and dignity. WE will exhibit humility both as individuals and as a corporate entity. Slavic401k is an Equal Opportunity Employer Slavic 401k is an equal opportunity employer with a commitment of inclusion for reputed company qualified candidates. Slavic401k strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national reputed company/reputed company, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the reputed company. Apply tot his job Apply To this Job