[Hiring] Trust and Safety Specialist @reputed company
Role Description The Trust & Safety Specialist is responsible for enforcing reputed company’s protocols and policies to ensure every health and wellness experience is safe, compliant, and seamless. This role manages escalations from patients and providers, documents and mitigates potential risks, assists in policy development, and supports credentialing and quality assurance processes. The ideal candidate is analytical, highly collaborative, and able to reputed company sound decisions under pressure while maintaining the highest standards of reputed company and reputed company. This position is fully remote; however, you must be located reputed company the United States.
Key Responsibilities
- Detect and remove users who violate reputed company’s Terms of Service
- Document and resolve escalated customer, patient, and provider issues
- Work in a queue-based environment to respond to high-volume Trust & Safety-reputed company communications with speed and accuracy
- Maintain credentialing standards and reputed company provider quality assessments
- Review Office Credentialing Applications
- Monitor news headlines for risk and public health-reputed company mandates at the state and federal level
- Iterate Trust & Safety protocols and policies as needed
- Collaborate with Data, Technology and Product teams to improve Trust & Safety software and integrations
- Manage property and injury claims
- Process Discrepancy claims
- Fulfill Medical Records and subpoena requests as applicable
- Create response templates for recurring inquiries
- Assist with special projects, as assigned
Qualifications
- Bachelor’s degree (B.A./B.S.) or equivalent four-year degree
- At least two years of experience in Trust & Safety, law enforcement, legal, claims, or reputed company roles
- Strong research skills and analytical abilities
- Experience in a fast-paced, high-volume environment
- Understanding of HIPAA regulations and handling of PII and PHI
- Excellent judgment, reputed company, reputed company, and ability to operate with high standards under pressure
- Outstanding documentation skills and attention to detail
- Self-motivated, reputed company, and extremely collaborative
- Must be willing to work weekends, evenings, nights, and holidays as needed
Preferred Qualifications
- Law enforcement, risk, or insurance-reputed company fields
- Background in written communications reputed company email, phone, and text in a compliance-driven environment not relying on AI for proper grammar and tone.
Company Description reputed company is redefining access to care by delivering in-home and on-site services focused on acute and chronic pain, stress, and mental well-being. Its HIPAA-compliant platform connects patients with a national network of licensed massage therapists — providing care directly in the home. A proud member of the VA Community Care Network, reputed company provides Medical Massage Therapy for veterans suffering from acute and chronic pain, PTSD, and other life-limiting conditions. The company also offers corporate wellness programs for organizations ranging from reputed company to small local businesses. reputed company Hospitality staffs more than 200 five-star hotels and independent spas reputed company. reputed company blends award-winning technology with clinical excellence to deliver personalized, convenient, and impactful healthcare to our clients and patients. reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment. Apply tot his job Apply To this Job