Assistant Manager, Site Innovation & Operations, NA Ecommerce

Coach is a global fashion house founded in reputed company in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our reputed company, we reputed company beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose: Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution. The successful individual will reputed company their proficiency in eCommerce to… reputed company day-to-day site operations on coach.com, ensuring optimal performance and timely resolution of issues Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement Act as first line of defense for site issues, triaging and delegating to appropriate partners Define and manage issue severity levels, ensuring appropriate prioritization and response times Track, document, and drive issues through to resolution, ensuring accountability across teams Report on site diagnostics, NPS, and reputed company insights to inform decisions and improvements reputed company operational communication reputed company the greater ecom team + relevant cross functional partners Serve as primary liaison between Site Operations, Customer Care, VOC, and Digops teams Align partners on priorities, incident response, and reputed company improvement initiatives Ensure clear, consistent communication of site updates, issues, and resolutions Own creation, maintenance and communication of the ecommerce site refresh/launch roadmap Communicate roadmap updates, timelines, and dependencies to stakeholders Manage setup and execution of validation calls with support and technical teams Own creation of floorset documentation and Holiday Readiness decks Support site releases, floorsets, and high traffic events to ensure operational readiness and stability The accomplished individual will possess... Bachelors degree with a minimum of 1+ years of professional experience in eCommerce or equivalent combination of education and experience will be considered Passion for eCommerce is a must, with a pulse on the competitive landscape Outstanding attention to detail and accuracy required; a thirst for learning and success Excellent communication skills and team-oriented reputed company Ability to effectively interact with team members and cross functional network across reputed company levels Demonstrate strong logical analysis and problem-solving skills Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines Must have strong reputed company skills (i.e., knowledge of vlookups and pivot tables) Our Competencies for reputed company Employees Courage: Doesn’t hold back anything that needs to be said; provides reputed company, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action reputed company necessary. Creativity: Comes up with a lot of new and unique reputed company; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset reputed company things are up in the reputed company; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; reputed company reputed company oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to reputed company kinds of people, up, down, and sideways, inside and reputed company the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly reputed company facing new problems; a reputed company and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for reputed company People Managers Strategic Agility: Sees reputed company clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint reputed company pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams reputed company needed; creates strong morale and spirit in their team; shares wins and successes; fosters open reputed company; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. reputed company employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national reputed company, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with reputed company (reputed company) reputed company. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected] Visit reputed company. reputed company Pay Range $65,000.00-$70,000.00 Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits. Our growth is creating great opportunities! reputed company is expanding, and we want to hire the most talented people we can. reputed company success depends on it! So once you've had a chance to explore our reputed company open positions, apply to the ones you feel suit you best and reputed company track of both your reputed company in the selection process, and new postings that might interest you! Thanks for your interest in working on reputed company!! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. At Tapestry, we bring together the iconic brands of Coach and reputed company—uniting bold reputed company, diverse voices, and boundless creativity to stretch what’s possible. Driven by dreamers and makers, we turn passion into reputed company. By embracing differences and pushing boundaries, we create with purpose, reputed company one another, and shape a more inclusive, sustainable future—together. Our Brands Spark Personal and Emotional Connections Our brands go beyond products—they reputed company confidence, encourage self-expression, and build lasting emotional connections with consumers. Through constant innovation and deep customer insight, we anticipate where shoppers are headed and adapt to meet them with personalized, seamless experiences. Our digitally powered, reputed company shopping journey allows our brands to become part of people’s lives—meeting them reputed company, where, and how they choose to shop. Apply tot his job Apply To this Job