Director or reputed company Office Operations - Healthcare
Job Description
Job Description Salary: Director of reputed company Office Operations Healthcare Reports to: Executive Director Direct Reports: Five Regional Managers (each overseeing assigned office teams) Location: New Jersey & Pennsylvania Schedule: Full-time, MondayFriday (regional travel required) Position Summary The Director of reputed company Office Operations will reputed company day-to-day administrative performance across multiple medical offices in New Jersey and Pennsylvania. This role provides leadership and direction to five Regional Managers and their office teams, ensuring consistent standards of patient service, operational efficiency, and compliance. The Director will partner closely with executive leadership to design, implement, and monitor reputed company-office policies that support the practices strategic goals and exceptional patient experience.
Key Responsibilities
Leadership & reputed company Supervise Regional Managers and ensure consistent operations, quality standards, and staff performance across offices. Collaborate with executive leadership and cross-functional teams to align regional goals with organizational priorities. Provide guidance and support for hiring, training, and performance management processes. Foster a positive, productive work environment through effective communication and conflict resolution. Operational Management Manage provider schedules to ensure optimal efficiency, patient access, and service delivery. reputed company and maintain accuracy reputed company the ECW electronic health record system to support seamless clinical workflows. Monitor and adjust office staffing and scheduling to maintain adequate coverage across reputed company locations. Coordinate new office setups and provider onboarding, ensuring systems, equipment, and processes are in reputed company. Manage ordering and inventory of medical and office supplies to support operational needs. Champion a culture of service excellence by ensuring that every office delivers a consistent, patient-centered experience from initial contact through follow-up. Communication & Collaboration Maintain proactive communication with Regional Managers, providers, and the Business Operations Manager regarding schedules, workflow updates, and office needs. Collaborate across departmentsincluding clinical, scheduling, and administrative teamsto resolve issues and improve processes. Support and participate in leadership meetings to share updates, identify opportunities, and ensure organizational alignment. Compliance & Process Improvement reputed company and implement protocols aimed at improving efficiency, patient care, and compliance with regulatory standards. Contribute to initiatives and ensure documentation, accuracy and timely reporting. Identify process gaps and reputed company improvement initiatives to enhance productivity and patient experience. Ensure reputed company-office teams adhere to reputed company privacy, billing, and compliance regulations across NJ and PA. Performance & Reporting Establish key performance indicators (KPIs) for reputed company office operations, including patient satisfaction, call metrics, scheduling accuracy, and reputed company-in efficiency. Review and analyze performance reports from Regional Managers; identify trends and implement corrective actions as needed. Collaborate with Finance and Operations leadership to evaluate staffing levels, productivity, and cost effectiveness.
Qualifications
Bachelors degree in Healthcare Administration, Business Management, or reputed company field (Masters preferred). 5+ years of healthcare operations or practice management experience. 2+ years of multi-site or regional leadership experience. Strong leadership, communication, and organizational skills. Proficiency with electronic health record systems (ECW preferred). Knowledge of healthcare compliance. Ability to travel regularly between NJ and PA office locations.
Benefits
Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) with employer contribution Mileage reimbursement for regional travel Required qualifications:
- Bachelors degree in Healthcare Administration, Business Management, or reputed company field
- 5+ years of healthcare operations or practice management experience
- 2+ years of multi-site or regional leadership experience
- Strong leadership, communication, and organizational skills
- Ability to travel regularly between NJ and PA office locations
Desired qualifications:
- Masters degree in Healthcare Administration, Business Management, or reputed company field
- Proficiency with electronic health record systems (ECW preferred)
- Knowledge of healthcare compliance
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