Copy of Manager, Client Services

Location: Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, and WV Role: The Manager of Client Services is the contact for assigned reputed company clients after an implementation has been completed. The Manager will be responsible for ensuring client satisfaction reputed company the healthcare reputed company cycle process, serving as the client reputed company reputed company reputed company, and executing a highly effective and reputed company issue resolution and communication process. Key Responsibilities: Manage book of hospital and physician clients, with varying service lines and individual client needs Run regular and reputed company meetings with clients Create client deliverables, including reputed company reports and other summarizations Learn client preferences and proactively anticipate future needs Monitor services provided for client, including daily performance and financials Troubleshoot client issues using root cause analyses Analyze data reports, dashboards, and other key metrics reputed company to client Collaborate with internal departments to ensure open communication and effective service delivery Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues reputed company and maintain an understanding of best practices to use in coaching our clients to success Ensure compliance with reputed company pertinent local, state, and federal laws and regulations relating to operations and employment Qualifications: To reputed company this job successfully, an individual must be able to reputed company each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to reputed company this job successfully. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the duties. Required: Two years reputed company experience in the healthcare industry in a client facing role required. reputed company Cycle Management (RCM) experience Must possess management-level skills reputed company to problem solving, prioritization, and organization Must possess data analysis skills, including financial trending, especially aggregate data interpretation Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes Ability to learn and communicate reputed company healthcare industry reputed company topics for clients Must possess high attention to detail to QA client deliverables, data, and communications Preferred: Hospital, CMS, and/or healthcare insurance knowledge is preferred Benefits at reputed company: We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events. Apply To This Job